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BBB Accredited Business since

Russian Flora

Phone: (617) 904-3278 Fax: (425) 905-0094 1337 Massachusetts Ave Ste 144, Arlington, MA 02476 http://www.russianflora.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Russian Flora is a florist serving internet customers in Russia, Ukraine, Eastern Europe and over 110 countries Worldwide. The site is hosted and operated in the United States.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Russian Flora meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Russian Flora include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

18 Customer Reviews on Russian Flora
Customer Experience Total Customer Reviews
Positive Experience 16
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 18

Additional Information

BBB file opened: January 04, 2008 Business started: 03/01/2002 in MA Business incorporated 01/02/2003 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dmitriy Peregudov, CEO
Contact Information
Principal: Mr. Dmitriy Peregudov, CEO
Number of Employees

9

Business Category

GIFT BASKETS & PARCELS ONLINE & INTERNET SHOPPING FLORISTS-RETAIL Florists (NAICS: 453110)

Method(s) of Payment

Visa
Mastercard
American Express
Discover
Paypal
Check
Money Order

Alternate Business Names
RussianFlora.com
Industry Tips
Five Steps to Building an E-Commerce Site - Video Florists Online Shopping Online Shopping - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Russian Flora has received 4.85 out of 5 stars based on 18 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.