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BBB Business Review

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BBB Accredited Business since

Superior Comfort, Inc.

Additional Locations

Phone: (401) 396-9171 Fax: (401) 396-9491 3 Shannon Ct Unit 302, Bristol, RI 02809 http://www.superiorcomfortri.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Superior Comfort, Inc. specializes in EPA-certified products, including a line of geothermal heating units that make use of alternative energy sources. They sell, service and install refrigeration, heating and cooling units and systems in the residential and commercial markets.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Superior Comfort, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Superior Comfort, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Superior Comfort, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 07, 2009 Business started: 05/01/2006 in RI Business incorporated 05/17/2006 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Department of Labor and Training
1511 Pontiac Avenue, Cranston RI 02920
http://www.dlt.ri.gov/
Phone Number: 401-462-8000
Fax Number: 401-462-8872
mmadonna@dlt.ri.gov
The number is 00007096.

Type of Entity

Corporation

Business Management
Ms. Karla Mass, Office Manager
Contact Information
Principal: Ms. Karla Mass, Office Manager
Number of Employees

12

Business Category

GEOTHERMAL HEATING & COOLING Geothermal Electric Power Generation (NAICS: 221116)

Products & Services

Superior Comfort, Inc. sells the following brand(s): Bryant, Climate Master, Fujitsu, Goodman, Lochnivar, Trane

Superior Comfort, Inc. offers the following product(s): Air conditioning systems & parts, Commericial refrigeration products, Geothermal & solar installer, Heating systems & parts

Method(s) of Payment
MasterCard
Visa
American Express
Check
Cash
Industry Tips
27 Questions For Home Owners Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Superior Comfort, Inc. has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.