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Eastern Massachusetts, Maine, Rhode Island and Vermont

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This Business is not BBB accredited

The Vermont Flannel Co. Inc.

Additional Locations

Phone: (802) 476-5226 Fax: (802) 476-5751 128 Mill St, East Barre, VT 05649 View Additional Email Addresses http://www.vermontflannel.com

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Description

The Vermont Flannel Company, Inc. provides flannel apparel and accessories for adults and children.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Vermont Flannel Co. Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

3 Customer Reviews on The Vermont Flannel Co. Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

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BBB file opened: July 28, 2009 Business started: 05/01/1991 in VT Business incorporated: 05/24/1991 in VT
Type of Entity

Corporation

Business Management
Mr. Mark Baker, President
Contact Information
Principal: Mr. Mark Baker, President
Number of Employees

9

Business Category

CLOTHING WORK CLOTHING-RETAIL MENS CLOTHING & FURNISHINGS-RETAIL WOMENS APPAREL-RETAIL CLOTHING-WHOLESALE & MANUFACTURERS Family Clothing Stores (NAICS: 448140)

Hours of Operation
M: 9:00 AM - 4:00 PM
T: 9:00 AM - 4:00 PM
W: 9:00 AM - 4:00 PM
Th: 9:00 AM - 4:00 PM
F: 9:00 AM - 4:00 PM
Refund and Exchange Policy
The business states their return policy is All Returns will be charged a $7.50 Return Shipping fee. The business states their exchange policy is items can not have been washed, or worn.
Industry Tips
Clothing

Customer Review Rating plus BBB Rating Summary

The Vermont Flannel Co. Inc. has received 4.2 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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