Business ProfileforTalbots

I placed an order for several items on 1/11/2024. Order # ******IE62175. Two shirts were too large. I called customer service to exchange them as one was on sale and I wanted to keep the sale price. I was told to re-purchase the two shirts in the correct size and return the large shirts with the receipt from paying full price. (Order # ******E82313) I did as I was told and they refunded me the sale price on one and full price on the other. (The original order amount) I called customer service to explain what happened and they said that wasn't Talbots policy and I was told wrong; but they would adjust the price ($32.71), refund my shipping/handling ($8.95 which shouldn't have been paid on an exchange) and $30.00 appeasement credit for my trouble on order # ******E82313. This was through customer live chat on 2/20/2024. I have never received the credit on my credit card for the $71.65. I have contacted live chat three more times and they said I've been refunded but my card still does not reflect this. Talbots said they would send this to ***************************** and that I would receive a phone call in 1-3 days. I did not. I did another live chat and was told the same thing. Still nothing. I have been waiting for my credit for three months. Through a live chat the **************** rep said my credit card has been adjusted. They adjusted my card AFTER I was already charged. So I paid full price and S&H for two shirts $226.95. Talbots is showing they adjusted my order but my credit card shows no credit. They told me they owe me nothing. I would like this investigated to show I was never credited $71.65 on my credit card and they only adjusted the order in their system. I have attached my credit card statement showing the charges.