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Eastern Massachusetts, Maine, Rhode Island and Vermont

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BBB Accredited Business since

Talbots

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Phone: (781) 749-7600 View Additional Phone Numbers 1 Talbots Dr, Hingham, MA 02043 View Additional Email Addresses http://www.talbots.com

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Description

Talbots is a leading specialty retailer and direct marketer of women’s classic clothing, shoes and accessories. Established in 1947, the company is known for legacy items like the perfect blazer, trustworthy trench, versatile white shirt, ballet flats and pearls, as well as its fine workmanship, gracious service and welcoming red doors. With a nod to tradition infused with modern flair, Talbots offers an array of timeless wardrobe options to flatter women of all shapes and sizes. The Company currently operates stores in 587 locations in 47 states, the District of Columbia, and Canada. Its on-line shopping site is located at www.talbots.com.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Talbots meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Talbots include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 37 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Talbots
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

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BBB file opened: August 29, 1988 Business started: 08/29/1988 in MA Business incorporated: 01/01/1973 in DE
Type of Entity

Limited Partnership (LP)

Business Management
Ms. Nancy B. Sargent, Senior Manager Corporate Customer Service
Contact Information
Principal: Ms. Nancy B. Sargent, Senior Manager Corporate Customer Service
Number of Employees

11,600

Business Category

CLOTHING Family Clothing Stores (NAICS: 448140)

Refund and Exchange Policy
If for any reason you are not happy with your online, catalog or store purchase, Talbots will accept returns and exchanges of unworn, unwashed merchandise with a valid receipt within 90 days of purchase, unless defective. A valid receipt is the Return Form portion of the order summary enclosed with your package if you ordered online or by phone, or the original store receipt. If you do not have a receipt, but the merchandise is still ticketed and returned within 90 days of purchase, a merchandise credit will be issued for the current selling price, including all applicable discounts and promotions. Valid identification is required for returns and exchanges made without a receipt. Talbots stores cannot accept merchandise purchased at Talbots Outlet stores.

Talbots Outlet Stores
If for any reason you are not happy with your purchase, Talbots Outlet stores will accept returns and exchanges of unworn, unwashed merchandise purchased from a Talbots Outlet store and online outlet with a valid receipt within 30 days of purchase, unless defective. If you do not have a receipt, but the merchandise is still ticketed and returned within 30 days of purchase, a merchandise credit will be issued for the current selling price, including all applicable discounts and promotions. As above, valid identification is required for returns and exchanges made without a receipt. Talbots Outlet stores can only accept merchandise purchased from a Talbots Outlet store and online outlet. Talbots Outlet store purchases cannot be returned to Talbots stores.

Easy Returns and Exchanges
Returns and exchanges must be made within the guidelines of our return policy. All merchandise purchased online or by phone can be returned to any Talbots store (Talbots Outlet stores can only accept merchandise purchased at Outlet stores or online Outlet) or shipped prepaid and insured to:

Talbots Customer Returns
One Talbots Way,
Lakeville, MA 02348.

Please include the Return Form portion of the order summary enclosed with your package (noting reason for return on the back) or your original store receipt.
Industry Tips
Clothing

Customer Review Rating plus BBB Rating Summary

Talbots has received 3.8 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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