BBB Business Review

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This business is not BBB accredited.

Phish Mail Order, Inc.

Additional Locations

Phone: (802) 862-5400 Fax: (802) 862-5494 431 Pine St Ste 1, Burlington, VT 05401


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Description

Phish Mail Order, Inc. is an advertising specialty business for the group PHISH. Members receive a newsletter 5 or 6 times a year, and are updated on tour schedules, albums and various other aspects of the band. There is a section of the newsletter that allows fans to order T-shirts, hats and stickers by mail. Fans are encouraged to to offer suggestions for Phish merchandise. The business was established and incorporated in Massachusetts in 1993. They employ eleven people. Mr. Craig McKenzie and Ms. Cynthia Brown are the Managers of the business. Any questions or problems should be directed to the attention of Mr. Craig McKenzie.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Phish Mail Order, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Phish Mail Order, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Phish Mail Order, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1993 Business started: 01/01/1993 in MA Business incorporated 01/01/1993 in DE
Type of Entity

Corporation

Business Management
Mr. Craig McKenzie, Manager
Contact Information
Principal: Mr. Craig McKenzie, Manager
Number of Employees

11

Business Category

CLOTHING POSTERS MAIL ORDER & CATALOG SHOPPING All Other General Merchandise Stores (NAICS: 452990)

Alternate Business Names
Phish Dry Goods
Industry Tips
Buying by Mail Clothing Mail Order and Catalog Shopping Shopping by Phone or Mail
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.