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          Find a Location

          L.L. Bean, Inc. has 30 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • L.L. Bean, Inc.

              15 Casco St Freeport, ME 04033-0002

            • L.L. Bean, Inc.

              75 Evergreen Wat S. Windsor, CT 06074

            • L.L. Bean, Inc.

              4999 Old Orchard Ctr Skokie, IL 60077-1450

            • L.L. Bean, Inc.

              100 W Higgins Rd South Barrington, IL 60010-9408

            • L.L. Bean, Inc.

              10300 Little Patuxent Pkwy Columbia, MD 21044-3341

            Business ProfileL.L. Bean, Inc.

            Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            15 Casco St

            Freeport, ME 04033-0002

            Get Directions
            Visit Website
            (207) 552-3028

            Customer Reviews

            1.44/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            65 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 112

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            L.L. Bean, Inc. specializes in selling outdoor gear and apparel, luggage, and home furnishing through mail order, at its retail stores, and on the Internet.

            Business Details

            This is a multi-location business.

            Find a Location

            L.L. Bean, Inc. has 30 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • L.L. Bean, Inc.

                15 Casco St Freeport, ME 04033-0002

              • L.L. Bean, Inc.

                75 Evergreen Wat S. Windsor, CT 06074

              • L.L. Bean, Inc.

                4999 Old Orchard Ctr Skokie, IL 60077-1450

              • L.L. Bean, Inc.

                100 W Higgins Rd South Barrington, IL 60010-9408

              • L.L. Bean, Inc.

                10300 Little Patuxent Pkwy Columbia, MD 21044-3341

              Headquarters
              15 Casco St, Freeport, ME 04033-0002
              BBB File Opened:
              8/21/1998
              Years in Business:
              112
              Business Started:
              1/1/1912
              Business Incorporated:
              11/27/1934
              Type of Entity:
              Corporation
              Number of Employees:
              3500
              Business Management
              • Ms. Brenda Markee, Executive Assistant
              • Mr. Donald McDade, Executive Assistant
              • Ms. Laurie Brooks, Manager of Public Relations
              • Mr. Stephen Smith, CEO
              • Ms. Julie Hackett, Executive Assistant
              • Ms. Elizabeth Tucker, Office Supervisor
              Contact Information

              Principal

              • Ms. Brenda Markee, Executive Assistant
              • Ms. Laurie Brooks, Manager of Public Relations
              • Ms. Elizabeth Tucker, Office Supervisor

              Customer Contact

              • Ms. Brenda Markee, Executive Assistant
              • Mr. Donald McDade, Executive Assistant
              • Ms. Laurie Brooks, Manager of Public Relations
              • Mr. Stephen Smith, CEO
              • Ms. Julie Hackett, Executive Assistant
              • Ms. Elizabeth Tucker, Office Supervisor
              Additional Contact Information

              Fax Numbers

              • (207) 552-2220
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              65 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/22/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Account **************** I disputed two fraudulent charges on my credit card that I stopped using over a year ago, I reported the dispute and LL Bean Master Card is not working on this issue at all and I do not owe on this CC at all. I want NO communication with this company at all, they need to adjust off all fraudulent charges.
              Read More
              Read 64 More Complaints

              Customer Reviews

              43 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jim G

              04/13/2024

              I have now waited five days for my purchase to be fulfilled and shipped, however I am still waiting.I contacted customer service by email, but got the expected generic response, "You will be receiving a shipment notice soon." The item is in stock.Customer service did respond to my concern promptly.
              Read 42 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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