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L.L. Bean, Inc. specializes in selling outdoor gear and apparel, luggage, and home furnishing through mail order, at its retail stores, and on the Internet. The company has a retail store in Freeport, ME and factory stores in Freeport, Portland and Ellsworth, ME; Nashua, North Conway and Concord, NH; Rehoboth Beach, DE; Lincoln City and Bend, OR.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for L.L. Bean, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 40 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||22|
|Total Closed Complaints||40|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Type of Entity
Business ManagementMs. Brenda Markee, Assistant to President
Number of Employees
CLOTHING MAIL ORDER & CATALOG SHOPPING All Other General Merchandise Stores (NAICS: 452990)
Industry TipsBuying by Mail Clothing Mail Order and Catalog Shopping Shopping by Phone or Mail
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview