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By BBB

BBB Business Review

BBB Accredited Business since

Karmaloop, Inc.

Phone: (877) 465-2762 Fax: (617) 524-1072 334 Boylston St  Fl 4, Boston, MA 02116

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Description

Karmaloop, Inc. is engaged in the business of selling urban youth clothing online.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Karmaloop, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Karmaloop, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 65 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

65 complaints closed with BBB in last 3 years | 33 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 4
Delivery Issues 11
Guarantee/Warranty Issues 0
Problems with Product/Service 35
Total Closed Complaints 65

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Karmaloop, Inc.
See Trends in Complaints on Karmaloop, Inc.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Karmaloop, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 11

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Karmaloop, Inc.

Additional Information

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BBB file opened: June 29, 2004 Business started: 01/01/1999 in MA Business incorporated: 07/15/2008 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Greg Selkoe, CEO Ms. Bounthay Khammanybong, Managing Customer Service
Contact Information
Principal: Mr. Greg Selkoe, CEO
Number of Employees

65

Business Category

CLOTHING ONLINE & INTERNET SHOPPING

Products & Services

Karmaloop, Inc. offers the following product(s): Accessories, Clothing, Shoes

Method(s) of Payment
Credit Cards:
Master Card
Visa
Discover Card
American Express
JCB International
PayPal
Money Orders (only if an order is held by a customer service rep)
Refund and Exchange Policy
The business states you may return an item within the first 14 days after receipt so long as the items are in
the original condition for a full refund, this excludes bargain and clearance items.

No refunds are available for bargain items – only exchange or store credit. All clearance
Products must be in the condition you received them and in the original box and/or packaging.

You may exchange an item within 30 days of receipt for another item or store credit. All clearance items are final sale - no returns or exchanges.

Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective. A separate box should be used to ship shoes/sneakers back with the
original box inside. The Original box cannot be used as packaging for shipping.
Additional Information

Educational Warning:
Recently, scammers have been fraudulently using the name of Karmaloop, Inc. to attempt to initiate contact with potential victims and trick them into sending money. These scam emails, letters and phone calls are not conducted or endorsed by Karmaloop, Inc. Many scammers fraudulently use the names of well-known businesses in order to make scam messages seem more legitimate. These supposed endorsements are used without the permission of the businesses named in the messages.  Please be sure to contact Karmaloop, Inc. if you receive a phone call or an email from someone claiming to be a representative of Karmaloop, Inc.  We can tell you if this was legitimate or not.

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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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