BBB Business Review

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This business is not BBB accredited.

Karmaloop, Inc.

Phone: (617) 695-0117 View Additional Phone Numbers 334 Boylston St  Fl 4, Boston, MA 02116

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Karmaloop, Inc. is engaged in the business of selling urban youth clothing online.

BBB Accreditation

On 4/16/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Karmaloop, Inc. include:

  • 282 complaint(s) filed against business
  • 6 complaint(s) filed against business that were not resolved

Factors that raised the rating for Karmaloop, Inc. include:

  • Length of time business has been operating
  • Response to 282 complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

282 complaints closed with BBB in last 3 years | 246 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 23
Billing/Collection Issues 20
Delivery Issues 122
Guarantee/Warranty Issues 5
Problems with Product/Service 112
Total Closed Complaints 282

Customer Reviews Summary Read customer reviews

79 Customer Reviews on Karmaloop, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 2
Negative Experience 74
Total Customer Reviews 79

Additional Information

BBB file opened: June 29, 2004 Business started: 01/01/1999 in MA Business incorporated 07/15/2008 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Shawn Morais, Customer Support Manager Ms. Aisha Slay , Director of Customer Experience Mr. Greg Selkoe, CEO
Contact Information
Principal: Mr. Shawn Morais, Customer Support Manager
Principal: Ms. Aisha Slay , Director of Customer Experience
Related Businesses
PLNDR Brick Harbor
Number of Employees


Business Category


Products & Services

Karmaloop, Inc. offers the following product(s): Accessories, Clothing, Shoes

Method(s) of Payment
Credit Cards:
Master Card
Discover Card
American Express
JCB International
Money Orders (only if an order is held by a customer service rep)
Refund and Exchange Policy
The business states you may return an item within the first 14 days after receipt so long as the items are in
the original condition for a full refund, this excludes bargain and clearance items.

No refunds are available for bargain items – only exchange or store credit. All clearance
Products must be in the condition you received them and in the original box and/or packaging.

You may exchange an item within 30 days of receipt for another item or store credit. All clearance items are final sale - no returns or exchanges.

Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective. A separate box should be used to ship shoes/sneakers back with the
original box inside. The Original box cannot be used as packaging for shipping.
Additional Information

Educational Warning:
Recently, scammers have been fraudulently using the name of Karmaloop, Inc. to attempt to initiate contact with potential victims and trick them into sending money. These scam emails, letters and phone calls are not conducted or endorsed by Karmaloop, Inc. Many scammers fraudulently use the names of well-known businesses in order to make scam messages seem more legitimate. These supposed endorsements are used without the permission of the businesses named in the messages.  Please be sure to contact Karmaloop, Inc. if you receive a phone call or an email from someone claiming to be a representative of Karmaloop, Inc.  We can tell you if this was legitimate or not.

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Customer Review Rating plus BBB Rating Summary

Karmaloop, Inc. has received 1.96 out of 5 stars based on 79 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.