This business is not BBB accredited.
Phone: (617) 695-0117 View Additional Phone Numbers 334 Boylston St Fl 4, Boston, MA 02116
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Karmaloop, Inc. is engaged in the business of selling urban youth clothing online.
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On 4/16/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Karmaloop, Inc. include:
- 282 complaint(s) filed against business
- 6 complaint(s) filed against business that were not resolved
Factors that raised the rating for Karmaloop, Inc. include:
- Length of time business has been operating
- Response to 282 complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||112|
|Total Closed Complaints||282|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||79|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Shawn Morais, Customer Support Manager Ms. Aisha Slay , Director of Customer Experience Mr. Greg Selkoe, CEO
Related BusinessesPLNDR Brick Harbor
Number of Employees
CLOTHING ONLINE & INTERNET SHOPPING Electronic Shopping (NAICS: 454111)
Products & Services
Karmaloop, Inc. offers the following product(s): Accessories, Clothing, Shoes
Method(s) of PaymentCredit Cards:
Money Orders (only if an order is held by a customer service rep)
Refund and Exchange PolicyThe business states you may return an item within the first 14 days after receipt so long as the items are in
the original condition for a full refund, this excludes bargain and clearance items.
No refunds are available for bargain items – only exchange or store credit. All clearance
Products must be in the condition you received them and in the original box and/or packaging.
You may exchange an item within 30 days of receipt for another item or store credit. All clearance items are final sale - no returns or exchanges.
Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective. A separate box should be used to ship shoes/sneakers back with the
original box inside. The Original box cannot be used as packaging for shipping.
Recently, scammers have been fraudulently using the name of Karmaloop, Inc. to attempt to initiate contact with potential victims and trick them into sending money. These scam emails, letters and phone calls are not conducted or endorsed by Karmaloop, Inc. Many scammers fraudulently use the names of well-known businesses in order to make scam messages seem more legitimate. These supposed endorsements are used without the permission of the businesses named in the messages. Please be sure to contact Karmaloop, Inc. if you receive a phone call or an email from someone claiming to be a representative of Karmaloop, Inc. We can tell you if this was legitimate or not.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview