BBB Business Review

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This business is not BBB accredited.

Big Men/Stout Men's Shop

Phone: (508) 879-1400 Fax: (508) 879-1404 View Additional Phone Numbers 929 Worcester Rd lower level, Framingham, MA 01701 http://www.bigmen.com


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Description

Big Men/Stout Men's Shop is a retail store offering men's clothing and shoes in specialty sizes. 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Big Men/Stout Men's Shop include:

  • 128 complaint(s) filed against business
  • Failure to respond to 35 complaint(s) filed against business
  • 9 complaint(s) filed against business that were not resolved

Factors that raised the rating for Big Men/Stout Men's Shop include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

128 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 9
Delivery Issues 34
Guarantee/Warranty Issues 2
Problems with Product/Service 80
Total Closed Complaints 128

Additional Complaint Information

According to BBB files this business has a pattern of complaint concerning consumers received the wrong order or no order at all and have a hard time sending it back for an exchange or refund. Consumers state that they are looking for refunds from the business.Also noted was non responsive customer service via phone and email. On 9/13/2013 and 7/18/14 BBB sent written notice to Big Men/Stout Men's Shop identifying the potential pattern of complaint with a request for a business response.The business did not respond to BBB's request.
 

Customer Reviews Summary Read customer reviews

18 Customer Reviews on Big Men/Stout Men's Shop
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 18
Total Customer Reviews 18

Additional Information

BBB file opened: January 01, 1946 Business started: 01/01/1946 in MA
Type of Entity

Partnership

Business Management
Mr. Herbert S. Brown, Partner Ms. Joanne Green, Customer Service Supervisor
Contact Information
Principal: Mr. Herbert S. Brown, Partner
Customer Contact: Ms. Joanne Green, Customer Service Supervisor
Number of Employees

20

Business Category

CLOTHING SHOES-RETAIL All Other General Merchandise Stores (NAICS: 452990)

Alternate Business Names
Stout Men's Shop
Industry Tips
Clothing Shoes - Retail

Customer Review Rating plus BBB Rating Summary

Big Men/Stout Men's Shop has received 1 out of 5 stars based on 18 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.