BBB Logo

Better Business Bureau ®
Start With Trust®
Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review

BBB Accredited Business since

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

JaySan Gas Service Inc. is an independently owned and family operated company providing propane gas installation and service. The company offers propane:  delivery, gas piping, appliance installation, gas system safety checks for propane appliances and  24 hour emergency service for existing propane customers. JaySan Gas also provides limited natural gas appliance connections and piping. Estimates and minor consultation services are free of charge. Budget plans are available. The company was established and incorporated in 1976 in Massachusetts. They employ 13 people. Mr. Joel B. Plissey is the President of the business and Mr. Douglas B. Plissey is the Vice President. Ms. Shelly Plissey is the Treasurer/Secretary. Any questions or problems should be directed to the attention of either Mr. Doug Plissey or Ms. Shelly Plissey. The firm holds the following professional licenses issued by the Commonwealth of Massachusetts.:  LP Gas Fitter License #947,  Master Gasfitter License # 3889, Master Plumbers License #1573, Corporate plumbing License # 3301.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that JaySan Gas Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for JaySan Gas Service, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on JaySan Gas Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: December 23, 1997 Business started: 05/01/1976 in MA Business incorporated: 06/01/1976 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 3889.

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 15731.

Type of Entity

Corporation

Business Management
Mr. Douglas Plissey, Vice President Mr. Joel B. Plissey, President Mrs. Shelly Plissey Jr., Manager
Contact Information
Principal: Mr. Douglas Plissey, Vice President
Principal: Mr. Joel B. Plissey, President
Principal: Mrs. Shelly Plissey Jr., Manager
Number of Employees

13

Business Category

GAS-PROPANE WATER HEATERS-DEALERS GAS FITTERS WATER HEATERS-REPAIRING PROPANE GAS PLUMBING WATER HEATER - TANKLESS FUEL Fuel Dealers (NAICS: 454310)

Products & Services

JaySan Gas Service, Inc. sells the following brand(s): Bradford White , Empire Comfort/White Mountain Hearth, Rinnai

JaySan Gas Service, Inc. offers the following product(s): Gas boilers (condensing/non-condensing), Gas hearth products/gas logs, Gas space heaters, Tank type gas water heaters, Tankless gas water heaters

Method(s) of Payment
Cash
Check
Money Order
Visa
MasterCard
Discover
Refund and Exchange Policy
The business states refund policies are in accordance with: written terms of sale, customer work agreements, and contracts.  Any refund requests are handled on an individual basis in accordance with the scope of the aforementioned agreements.
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations

This survey does not collect personally identifiable information.