BBB Accredited Business sinceAdditional Locations
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Wayfair is an online retail business that sells over 5,000 brands of home furnishings and decor. The company ships to locations throughout the United States and Canada.
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A BBB Accredited Business since
BBB has determined that Wayfair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Wayfair include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 761 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||240|
|Total Closed Complaints||761|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||825|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Karen Macomber, BBB Liaison Ms. Liz Graham, Vice President of Sales and Service
Number of Employees
FURNITURE DEALERS-RETAIL ONLINE & INTERNET SHOPPING OFFICE SUPPLIES Furniture Stores (NAICS: 442110)
Hours of Operation
|M||:||8:00 AM - 12:00 AM|
|T||:||8:00 AM - 12:00 AM|
|W||:||8:00 AM - 12:00 AM|
|Th||:||8:00 AM - 12:00 AM|
|F||:||8:00 AM - 12:00 AM|
|S||:||9:00 AM - 6:00 PM|
|Su||:||9:00 AM - 6:00 PM|
Method(s) of PaymentPersonal Check
Alternate Business NamesAll Modern Birch Lane Dwell Studio Joss & Main
BBB Program Participation
BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
It appears that a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers was erroneously leaked to an audience of consumers. Wayfair has resolved this error by cancelling and providing full refunds for all affected orders and offering a 10% promo off a future purchase. Wayfair indicates that they are very sorry to those impacted and thank you for your patience and understanding in this matter.
Additional Tradenames, Addresses & Phone Numbers
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview