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BBB Business Review Reliability Report for
Jordan's Furniture Co., Inc.

A BBB Accredited business since 8/2/1985

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 3171
Business Name:
Jordan's Furniture Co., Inc.
Business Address: 1 Underprice Way (Route 9)
Natick, MA 01760
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Original Business Start Date: 1/1/1918
Type of Entity: Corporation
Incorporated: 1928 in MA
Principal:
MaryJane Cenedella, Customer Service Manager
Customer Service Contact:
MaryJane Cenedella, Customer Service Manager
Number of Employees: 996
Phone Number:
(866) 856-7326
Fax Number:
(508) 580-2180
Email Address:
service@jordans.com
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 8/2/1985
Type of Business:
FURNITURE DEALERS-RETAIL
Website Address:

http://www.jordans.com
http://www.jordansimax.com

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings.

Business Management

BBB has no information regarding Business Management at this time.

Industry Tips

Industry Tips

Buying Furniture

BBB Accreditation

This business has been a BBB Accredited Business since August 1985. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Feedback to BBB

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 54 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 54 complaint(s) closed in the last 36 months, 25 were closed in the last 12 months.

These complaints concerned:

2 regarding Advertising Issues
2 regarding Contract Issues
1 regarding Credit, Billing or Collection Issues
2 regarding Customer Service Issues
2 regarding Delivery Issues
9 regarding Guarantee or Warranty Issues
16 regarding Product Quality Issues
3 regarding Refund or Exchange Issues
5 regarding Repair Issues
8 regarding Sales Practice Issues
4 regarding Service Issues

These complaints were closed as:

26 Administratively Closed
28 Resolved


 

Positive Customer Feedback

Positive Customer Feedback

 

Additional Locations & Phone Numbers

Walker's Brook Drive Reading, MA 01867
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450 Revolutionary Drive Taunton, MA 02780
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289 Moody Street Waltham, MA 02453
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327 Daniel Webster Highway Nashua, NH 03060
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100 Stockwell Drive Avon, MA 02322
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(508) 424-0088
(508) 580-4900
(508) 828-4000
(603) 888-8989
(781) 894-6100
(781) 944-9090
(508) 580-2180 - Fax

Products & Services

Jordan's Furniture Co., Inc. is a retail furniture sales company. The company was established in 1926 and incorporated in Massachusetts in 1928. The company employs 1330 people. Mr. Richard Forbes is the Store Manager in Natick, MA, Ms. Kathy Connely is the Store in Avon, MA, and Mr. Chris McLellan is the Store Manager in Nashua, NH. Ms. Janie Cenedella is the Customer Service Manager, Mr. Joshua Tatelman is the Executive Vice President and Mr. Roy Muise is the Director of Customer Relations and Delivery. Any questions or problems may be directed to the attention of Ms. Cenedella.

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 3171

Report as of: 2/9/2010
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