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BBB Business Review

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BBB Accredited Business since

Chariho Furniture

Phone: (401) 539-9043 10 Richmond Townhouse Rd, Wyoming, RI 02898 http://www.charihofurniture.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Chariho Furniture is a full line furniture store. Featuring Southern New England's finest selection of American made, solid wood furniture and bench-made custom leather and upholstery. Professional interior design service available in store or in home.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chariho Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chariho Furniture include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chariho Furniture
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 20, 1991 Business started: 11/01/1987 in RI Business started locally: 11/01/1987 Business incorporated 03/30/1989 in RI
Type of Entity

Corporation

Business Management
Mr. Edward Smith, President Ms. Stephanie Smith, COO
Contact Information
Principal: Mr. Edward Smith, President
Customer Contact: Ms. Stephanie Smith, COO
Number of Employees

14

Business Category

FURNITURE DEALERS-RETAIL DINETTE SETS INTERIOR DESIGN CONSULTANT MATTRESSES HOME FURNISHINGS FUTONS Furniture Stores (NAICS: 442110)

Products & Services

Chariho Furniture sells the following brand(s): American Leather, Bradington Young, Clayton Marcus, D.R. Dimes, Gat Creek, Harden, Henkel Harris, Serta, Simply Amish

Chariho Furniture offers the following product(s): American made home furnishings, Amish Furniture, Bedrooms, Bookcases, Chairs, Cribs, Desks, Dining rooms, Home Office, Leather Furniture, Mattresses, Media Centers, Recliners, Reproductions, Sleep sofas, Sofas, Youth Furniture

Method(s) of Payment
Cash
Check
Visa
MasterCard
Discover
American Express
Layaway
Financing
Refund and Exchange Policy
The business states they have a 14 Day return available on in stock items except mattresses and upholstery. No returns or refunds on special orders.
Alternate Business Names
America's Mattress by Chariho Furniture
Industry Tips
Buying Furniture Finding a Reliable Furniture Store - 5 Tips - Video
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.