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Find a Location

Stonewall Kitchen LLC has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Stonewall Kitchen LLC

      2 Stonewall Ln York, ME 03909-1662

    • Stonewall Kitchen

      336 W Main St Avon, CT 06001-3643

    • Stonewall Kitchen LLC

      400 Evergreen Way Unit 408 South Windsor, CT 06074-6967

    • Stonewall Kitchen LLC

      13 Elm St Camden, ME 04843-1902

    • Stonewall Kitchen LLC

      182 Middle St Portland, ME 04101-4005

    Business ProfileforStonewall Kitchen LLC

    Foods
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Stonewall Kitchen Ltd. sells food products, including jams, mustards and sauces.

    Business Details

    This is a multi-location business.

    Find a Location

    Stonewall Kitchen LLC has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Stonewall Kitchen LLC

        2 Stonewall Ln York, ME 03909-1662

      • Stonewall Kitchen

        336 W Main St Avon, CT 06001-3643

      • Stonewall Kitchen LLC

        400 Evergreen Way Unit 408 South Windsor, CT 06074-6967

      • Stonewall Kitchen LLC

        13 Elm St Camden, ME 04843-1902

      • Stonewall Kitchen LLC

        182 Middle St Portland, ME 04101-4005

      Headquarters
      2 Stonewall Ln, York, ME 03909-1662
      BBB File Opened:
      2/26/1999
      Years in Business:
      33
      Business Started:
      1/1/1991
      Business Started Locally:
      1/1/2000
      Business Incorporated:
      6/18/2001
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      206
      Alternate Business Name
      • The Village Fragrance
      • Village Candle Factory
      • Village Candle
      • Vermont Village
      Business Management
      • Mr. Jonathan King, President
      • Ms. Sherri Armour, Customer Service Representative
      • Mr. John Stiker, CEO
      • Ms. Sonya Keniston, Service Manager
      • Ms. Alyce Morris, Retail Sales Manager
      • Ms. Janine Somers, Marketing Manager
      Contact Information

      Principal

      • Mr. Jonathan King, President
      • Ms. Sherri Armour, Customer Service Representative
      • Ms. Janine Somers, Marketing Manager

      Customer Contact

      • Ms. Sherri Armour, Customer Service Representative
      • Ms. Sonya Keniston, Service Manager
      • Ms. Alyce Morris, Retail Sales Manager
      • Ms. Janine Somers, Marketing Manager
      Additional Contact Information

      Fax Numbers

      • (207) 351-2715
        Primary Fax

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/14/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I purchased an Urban Accents ***** ************* Miso Seasoning Mix (parent company is Stonewall Kitchen). I do not recall the store where I purchased it or when exactly it was, but it was within the last couple of months (unfortunately I no longer have a receipt as I generally do not keep grocery receipts for long). When I went to use this item I found the product to be not powdery as you would expect a seasoning mix to be, but instead incredibly hard-packed and cakey. I did not open the interior package, but attempted to squeeze it to see if it would break down into a usable powder mix - it did not. There is absolutely zero labeling on the outside packaging to indicate a Use By/Best By/Expiration Date. The only printing can be found on the interior package and the only potential date listed there is not referenced as a date at all, but as part of the Lot # (***********). There is nothing to indicate if this is the manufacturing date or an expiration date, assuming you are supposed to make the leap that this is in fact a date at all. I contacted the company, followed up with the same photos I am attaching here, and I was told (Request #******) that the item in question had expired in March and that they are unable to guarantee quality of any items that are past their enjoy by date. I would understand that... IF the product was properly labeled, but it is not. How is a customer supposed to tell what the "enjoy by" date even is before purchasing? Are they recommending that people open the exterior packaging and handle the interior packaging while in the store? How is a customer supposed to know how to interpret their date coding if the date itself is not explicitly listed as an enjoy by date? This is rather ridiculous, as is the fact that the company's own customer service team refused to attempt to rectify the situation immediately. I was originally seeking replacement but now would prefer a refund, though it seems paltry for the hassle they've put me through.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Truth B

      1 star

      05/31/2023

      HORRIBLE WORK CONDITIONS I worked at Village Candle located in *****, ***** for about a year. The facility is filthy, floors are covered in a black dust and are not cleaned properly. Fans have years of dust and wax built up blowing on employees and product. Bathrooms have pee on seats constantly, foot marks on toilets, p*** residue on/in toilets. Broken glass randomly throughout the building, I have seen birds, mice, and plenty of bugs thriving here.There is a ton of product waste here, bugs are mixed into some of the candles and sometimes not removed before the product is finished and sent off to customers. There is a constant verbal pressure on employees to meet unrealistic expectations of completing thousands of candles a day. Expectations of picking up freshly poured jars over 150 degrees F with no heat protection to ensure quality of product. Supervisor ********** screams/embarrasses employees in front of their coworkers and blames others for her own mistakes rather than taking ownership. There is a lot of drama here due to staff and supervisors being friends and information being leaked that should be private. This job has by far had the worst working conditions, I had a coworker here that said the poor quality of product caused respiratory issues to them and management did not take it seriously and denied their claim even though they had proof from their own doctor, which lead to this hardworking coworker leaving this job with continued health issues to deal with on their own. You would think a company that has a supervisor ***** bragging about how they made ******************************** a staff meeting to all employees would accommodate health issues caused by their facility and pay their employees working hard more than $17.00 an hour especially when Dairy Queen down the road is paying teenagers a minimum of $19.00 an hour. Leaving this job was by far the best decision I have ever made, Village Candle definitely ruined Stonewall Kitchens name for many.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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