BBB Business Review

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This business is not BBB accredited.

Flowers, LLC

Phone: (800) 770-7404 Fax: (617) 349-1999 2464 Massachusetts Avenue, Cambridge, MA 02140 http://www.flowers.ms


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Description

Flowers, LLC is an FTD Member Florist where you can buy flowers and other gift related products.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Flowers, LLC include:

  • Length of time business has been operating
  • Response to 50 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

50 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 22
Guarantee/Warranty Issues 2
Problems with Product/Service 22
Total Closed Complaints 50

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Flowers, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: May 11, 2010 Business started: 03/01/2003 in MA Business incorporated 06/23/2008 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John Johnson, Manager
Contact Information
Principal: Mr. John Johnson, Manager
Number of Employees

5

Business Category

FLORISTS-RETAIL GIFT BASKETS & PARCELS Florists (NAICS: 453110)

Products & Services

Flowers, LLC sells the following brand(s): FTD Brand Floral Gifts

Flowers, LLC offers the following product(s): Flowers

Method(s) of Payment
Visa
MasterCard
American Express
Discover
Refund and Exchange Policy
As Flowers LLC, we guarantee your satisfaction or your money back with every order sent through our website for delivery in the United States and Canada and on all florist branded products.

If you are not satisfied with the purchased product, we will send a  replacement or refund the full purchase price. All you need to do is notify us within 48 hours of receipt of your order and return the product. You may call, come in person, or e-mail to us.

For faster results, please contact the delivering florist and if you are unsatisfied please have them retrieve the flowers. Due to time sensitivity of fresh flowers, please call us within 48 hours of receiving your order. Please consider the fact that each design is custom made by hand and our products may vary in size and appearance due to seasons, regional availability and interpretation by the designers.

Disclaimers and Limitation of Liability
You agree to use the service at your own risk. Flowers, LLC or its affiliates, employees or agents, do not guarantee that services will be error-free; except the “satisfaction guarantee” which states you are entitled to a maximum of a full refund of your purchase after a return of your product within 48 hours or a re-delivery of your item at the soonest available opportunity. Although we make our best effort, we cannot guarantee any timed deliveries, and are unable to make guaranteed delivery dates and times during periods of high volume, such as Valentines or Mother’s Day, and your order will be delivered on the earliest available date.

Funeral Flowers:
In the unlikely event that you are not satisfied with your purchase, please contact us by calling 1-800-770-7404. Please note that all fresh flowers products including the funeral arrangements must be returned within 48 hours in order to receive full refund. Please feel free to contact the local florist to pick up the product. If you would like a replacement instead of refund, please let us know and we will deliver upgraded fresh arrangement to the funeral home or the deceased's family.
Additional Information

Flowers, LLC has indicated to BBB that consumers who are considering filing a BBB complaint are encouraged to first contact the business directly at pat@eflowers.com.

Industry Tips
Florists

Customer Review Rating plus BBB Rating Summary

Flowers, LLC has received 3.45 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.