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BBB Accredited Business since

Future Floor Surfacing

Additional Locations

Phone: (401) 419-1109 Fax: (401) 737-7277 64 Huron St, Warwick, RI 02889 View Additional Email Addresses http://www.futurefloorsri.com

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Description

Future Floor Surfacing provides professional flooring services to residential and commercial properties.  Future Floor Surfacing specializes in hardwood flooring offering expert installation, refinishing, repair work, replacement of existing boards, staining, decorative borders, restoration of historical hardwood floors, custom work and gymnasium floors. Fully licensed & insured.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Future Floor Surfacing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Future Floor Surfacing include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Future Floor Surfacing
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 6

Additional Information

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BBB file opened: March 22, 2011 Business started: 09/18/1997 in RI
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, 2nd Floor, Providence RI 02908
http://www.crb.ri.gov
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
The license number is 15308.

Type of Entity

Sole Proprietorship

Business Management
Mr. Ronald L Parrott, Owner
Contact Information
Principal: Mr. Ronald L Parrott, Owner
Number of Employees

1

Business Category

FLOOR HARDWOOD CONTRACTORS- FLOORING FLOOR LAYING, REFINISHING & RESURFACING Flooring Contractors (NAICS: 238330)

Products & Services

Future Floor Surfacing sells the following brand(s): Specialty Forest Products, Wood Pro

Future Floor Surfacing offers the following product(s): Hardwood flooring

Hours of Operation
Available 24/7
Method(s) of Payment
Personal check
Cash
Refund and Exchange Policy
The business states all work is guaranteed to customer satisfaction.
Service Area
Future Floor Surfacing provides their services in RHODE ISLAND.
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Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    479 Providence Street Apt A1

    Warwick, RI 02886

  • 64 Huron St

    Warwick, RI 02889

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
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Complaint Detail(s)

9/11/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I called future flooring for an estimate for installation on floating flooring that i have at my dads home and asked if he can take a look at the job with a price and when he is able to install the floor. I asked him to call my dad with the correct home number and he did and was supposed to stop by the house and this is when the problem starts, he never came over the house and my dad called him back again and another date was set per future flooring for the second time and he never showed up again or called back. Me and my dad got someone else to do the job and we will never recomend future flooring to anyone ever. My dad called future flooring nicely to tell him that it was unprofessional for a no call no show on his part and that we have someone else to do the job and he just he has been working for 20 years and hung up on my dad.

Desired Settlement: Next time future needs to be honest and responsible to there potential customers. I don't want any reply from future flooring. I just want BBB to give them this complaint

Business Response: Right after I read this review, I immediately called this customer and his Dad with an apology for any inconvenience I have caused them.  I do remember asking my assistant to call this customer and reschedule due to current projects taking longer than expected.  I now know that was never done.  I will continue to work on communicating with customers more efficiently.   

My company would graciously appreciate not posting this review, as I currently have a A+ rating with the BBB that I would like to maintain.  I include the BBB logo on my web site, proposals, invoices, business cards, plus, I'm about to be featured in RI Monthly Magazine with the BBB logo as part of my advertisement.  Please advise... 
 
Sincerely,
******    

Consumer Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint .

There is no resolve needed, *** did apology and thats all i want. For three years I'v had problems  with many contractors either not calling me back or comming to the house to look at the job and ron did the same thing. I am tired of games with these contractors and don't know how some stay in business.

I can't believe *** has this behavor even being involved with BBB i thought i would be better with someone through BBB but i was proven wrong, I am very dissopointed!  I'am not with drawing this complaint and if *** calles me or my dad again i will put in another complaint for harrasment.


 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

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