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BBB Accredited Business since
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Future Floor Surfacing provides professional flooring services to residential and commercial properties. Future Floor Surfacing specializes in hardwood flooring offering expert installation, refinishing, repair work, replacement of existing boards, staining, decorative borders, restoration of historical hardwood floors, custom work and gymnasium floors. Fully licensed & insured.
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A BBB Accredited Business since
BBB has determined that Future Floor Surfacing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Future Floor Surfacing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, 2nd Floor, Providence RI 02908
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
The license number is 15308.
Type of Entity
Business ManagementMr. Ronald L Parrott, Owner
Number of Employees
FLOOR HARDWOOD CONTRACTORS- FLOORING FLOOR LAYING, REFINISHING & RESURFACING Flooring Contractors (NAICS: 238330)
Products & Services
Future Floor Surfacing sells the following brand(s): Specialty Forest Products, Wood Pro
Future Floor Surfacing offers the following product(s): Hardwood flooring
Hours of Operation
Method(s) of PaymentPersonal check
Refund and Exchange PolicyThe business states all work is guaranteed to customer satisfaction.
Service AreaFuture Floor Surfacing provides their services in RHODE ISLAND.
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Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I called future flooring for an estimate for installation on floating flooring that i have at my dads home and asked if he can take a look at the job with a price and when he is able to install the floor. I asked him to call my dad with the correct home number and he did and was supposed to stop by the house and this is when the problem starts, he never came over the house and my dad called him back again and another date was set per future flooring for the second time and he never showed up again or called back. Me and my dad got someone else to do the job and we will never recomend future flooring to anyone ever. My dad called future flooring nicely to tell him that it was unprofessional for a no call no show on his part and that we have someone else to do the job and he just he has been working for 20 years and hung up on my dad.
Desired Settlement: Next time future needs to be honest and responsible to there potential customers. I don't want any reply from future flooring. I just want BBB to give them this complaint
Right after I read this review, I immediately called this customer and his Dad with an apology for any inconvenience I have caused them. I do remember asking my assistant to call this customer and reschedule due to current projects taking longer than expected. I now know that was never done. I will continue to work on communicating with customers more efficiently.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint .
There is no resolve needed, *** did apology and thats all i want. For three years I'v had problems with many contractors either not calling me back or comming to the house to look at the job and ron did the same thing. I am tired of games with these contractors and don't know how some stay in business.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.