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BBB Accredited Business since

D & M Flooring

Phone: (617) 817-6983 27 Lyon Street, Apartment 3, Boston, MA 02122 http://www.dandmflooringboston.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

D & M Flooring specializes in both residential and commercial projects. The business services include but are not limited to installing, refinishing, and resurfacing hardwood floors, laminate floors, and linoleum floors.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that D & M Flooring meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for D & M Flooring include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on D & M Flooring
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: July 29, 2013 Business started: 01/01/2001 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. Tam Luong, Owner
Contact Information
Principal: Mr. Tam Luong, Owner
Number of Employees

1

Business Category

FLOOR LAYING, REFINISHING & RESURFACING FLOOR HARDWOOD HARDWOOD FLOOR CONTRACTORS CONTRACTORS- FLOORING HARDWOOD FLOOR MAINTENANCE FLOORS - LAMINATE Flooring Contractors (NAICS: 238330)

Hours of Operation
M: 7:00 AM - 5:00 PM
T: 7:00 AM - 5:00 PM
W: 7:00 AM - 5:00 PM
Th: 7:00 AM - 5:00 PM
F: 7:00 AM - 5:00 PM
S: 7:00 AM - 5:00 PM
Method(s) of Payment

Cash

Check

Service Area
D & M Flooring provides their services in MAINE , MASSACHUSETTS , NEW HAMPSHIRE , NEW YORK , RHODE ISLAND & VERMONT.
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Customer Review Rating plus BBB Rating Summary

D & M Flooring has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.