Business ProfileforA.J. Rose Carpets & Flooring

I had 3 rooms installed with ******** flooring on 4/15/19. I started contacting ************* on 2-22-22 about the floor coming up in my living room and craft room. . I left a message for ********************* the sales manager with the receptionist ***** She said he would return my call. He did not. I called again 3/2/22 and left a message with another receptionist ******. He did not call me back. I finally talked to ************** on 3/7/22. He said he would get back to me once he spoke to Junior the worker who installed my floors. On 3/10/22 Junior came to look at the two rooms where i was having issues. He said the floors had buckled. He took pictures and said he had never seen anything like that. He said he would get back to me. I called again on 3/21/22 to see what the status was. ************** said he would talk to ***************************. He is in charge of claims.On 3/25/22 ********************** came and looked at the floors. He also took pictures and said he had never seen anything like that before. He said he would get back to me. To be patient because he was so busy. A month went by and I heard nothing again. I called ************** on 4/25/22. He said he would get in touch with ********************** and have him call me back. He did not. I called again on 4/27/22 and spoke to ****** the receptionist. She took my information and said ************** would call me on 4/28/22 as he was off the day I called. He did not. I called again today 4/28/22 and spoke to ************** and expressed how frustrated I was about the whole situation. I asked for a call back today but did not receive it. I am now having to make a complaint against them. All I wanted was my floors repaired. I dont want my floors to get any worse. Any help would be greatly appreciated.Thank you for your time and help.************************* Any help would be greatly appreciated.