BBB Business Review

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This business is not BBB accredited.

Yankee Gas, Fireplace & Grill City

Phone: (978) 774-2760 Fax: (978) 777-2634 140 S Main St, Middleton, MA 01949 http://www.yankeefireplace.com/


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Description

Yankee Gas, Fireplace & Grill City is engaged in the sale and delivery of gas for residential and commercial customers. They also sell propane gas fueled appliances, grills, grill parts, fireplaces, gas logs & accesories, and flags. The firm was established in Massachusetts in 1976 and incorporated in the same state in 1985. The company has 50 employees. Mr. William R Harris is the President. Ms. Eugene A Harris is the Chief of Operations. Any questions or complaints should be directed to Mr. Alan Davis, Retail Division Manager.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Yankee Gas, Fireplace & Grill City include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Yankee Gas, Fireplace & Grill City include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Yankee Gas, Fireplace & Grill City
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 22, 2004 Business started: 01/01/1976 in MA Business incorporated 01/01/1985 in MA
Type of Entity

Corporation

Business Management
Ms. Phyllis Ryan , Exec Mr. Alan Davis, manager
Contact Information
Customer Contact: Mr. Alan Davis, manager
Principal: Ms. Phyllis Ryan , Exec
Number of Employees

25

Business Category

FLAGS & BANNERS GAS-PROPANE FIREPLACE EQUIPMENT-RETAIL All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)

Alternate Business Names
Yankee Country Living Center Yankee Fireplace & Patio
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.