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BBB Accredited Business since

Simply Lobsters

Phone: (800) 796-3189 View Additional Phone Numbers 1292 Lisbon Street, Lewiston, ME 04240 http://www.simplylobsters.com

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Description

Simply Lobster specializes in the ording and shipment of food service. The business products include but are not limited to soft tail lobster, hard shell lobster,streamers, surf and turf and more

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Simply Lobsters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Simply Lobsters include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 8 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Simply Lobsters
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 02, 2009 Business started: 01/01/1986 in ME Business started locally: 01/01/1986 Business incorporated: 01/01/1986 in ME
Type of Entity

Corporation

Business Management
Mr. Donald Lee, President
Contact Information
Principal: Mr. Donald Lee, President
Number of Employees

7

Business Category

LOBSTERS FISH & SEAFOOD-RETAIL Seafood Product Preparation and Packaging (NAICS: 311710)

Products & Services

Simply Lobsters sells the following brand(s): Maine Lobster

Refund and Exchange Policy
(taken from Web page)
What happens if I get a dead lobster when I ordered for a live one? 
Rarely will this happen, but when it does, we will credit you for the dead lobster. Our guarantee is 100% live lobsters upon arrival (Exception: Acts of God and weather delays beyond our control).  You must, however, inform us in writing (info@simplylobsters.com) or by calling us (1-800-796-3189) within 2 hours of receiving your package.  We cannot be responsible if you call us 3 days later, to let us know.  (Leaving us a message on our phone or an email is fine)  We absolutely DO NOT Tolerate False Claims, and can usually tell when false claims are made.   Please inform us immediately when you have an issue.  Early notice, allows us to assess the matter promptly.  Keep in mind when a refund is issued we reserve the right to request a return of the dead lobsters.  Of course at our expense.
Service Area
Simply Lobsters provides their services in CONNECTICUT , MAINE , MASSACHUSETTS , NEW HAMPSHIRE , RHODE ISLAND & VERMONT.
Alternate Business Names
Gendrons Seafood
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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