BBB Business Review
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BBB Accredited Business since
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Simply Lobster specializes in the ording and shipment of food service. The business products include but are not limited to soft tail lobster, hard shell lobster,streamers, surf and turf and more
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A BBB Accredited Business since
BBB has determined that Simply Lobsters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Simply Lobsters include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Donald Lee, President
Number of Employees
LOBSTERS FISH & SEAFOOD-RETAIL Seafood Product Preparation and Packaging (NAICS: 311710)
Products & Services
Simply Lobsters sells the following brand(s): Maine Lobster
Refund and Exchange Policy(taken from Web page)
What happens if I get a dead lobster when I ordered for a live one?
Rarely will this happen, but when it does, we will credit you for the dead lobster. Our guarantee is 100% live lobsters upon arrival (Exception: Acts of God and weather delays beyond our control). You must, however, inform us in writing (email@example.com) or by calling us (1-800-796-3189) within 2 hours of receiving your package. We cannot be responsible if you call us 3 days later, to let us know. (Leaving us a message on our phone or an email is fine) We absolutely DO NOT Tolerate False Claims, and can usually tell when false claims are made. Please inform us immediately when you have an issue. Early notice, allows us to assess the matter promptly. Keep in mind when a refund is issued we reserve the right to request a return of the dead lobsters. Of course at our expense.