BBB Business Review
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BBB Accredited Business since
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The Hearth Doctor, Inc. sells and installs wood and gas fireplaces, wood stoves, pellet stoves, fireplace inserts, and gas heaters.
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A BBB Accredited Business since
BBB has determined that The Hearth Doctor, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Hearth Doctor, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. William E Robinson, President
Number of Employees
FIREPLACES FIREPLACE EQUIPMENT-WHOLESALE & MANUFACTURERS FIREPLACE EQUIPMENT-RETAIL STOVES-WOOD, COAL, ETC. Masonry Contractors (NAICS: 238140)
Products & Services
The Hearth Doctor, Inc. sells the following brand(s): Jotul, Morso, Regency, Valor
The Hearth Doctor, Inc. offers the following product(s): Fireplace, Insert, Stove
Hours of Operation
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
|S||:||9:00 AM - 5:00 PM|
Method(s) of PaymentCash
Refund and Exchange PolicyRefunds and exchanges are made on a situational basis
Service AreaThe Hearth Doctor, Inc. provides their services in MAINE.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview