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BBB Business Review

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Description

S & M Hearth, Patio & Barbecue provides sales and installation of home heating, BBQ and hearth products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that S & M Hearth, Patio & Barbeque meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for S & M Hearth, Patio & Barbeque include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on S & M Hearth, Patio & Barbeque
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 17, 2003 Business started: 01/01/1953 in RI Business incorporated 05/29/2001 in RI
Type of Entity

Corporation

Business Management
Mr. Dennis Boutin, President
Contact Information
Principal: Mr. Dennis Boutin, President
Number of Employees

10

Business Category

FIREPLACES STOVES-WOOD, COAL, ETC. STORAGE-HOUSEHOLD & COMMERCIAL GRILLS-CHARCOAL & GAS REPLACEMENT PARTS GRILLS-CHARCOAL & GAS All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)

Products & Services

S & M Hearth, Patio & Barbeque sells the following brand(s): Appalachian, Broil King, Broil Mate, Charbroil Parts, Fmi Products, Golden Blount, Golden Blount, Grill Pro, Kozy Heat, Majestic, MHP, Montigo, OMC, Thermo Rite, Valor Fireplaces, Vermont Castings, Weber Parts

S & M Hearth, Patio & Barbeque offers the following product(s): BBQ Accessories, Charcoal Grills, Electric Fireplaces, Fireplace Accessories, Fireplace Doors, Fireplaces, Gas Grills, Gas Logs, Pellet Inserts, Pellet Stoves , Smokers, Space Heaters, Wood Fireplaces, Wood Inserts, Wood Stoves

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 9:00 AM - 3:00 PM
Su: 9:00 AM - 3:00 PM
H: Closed
Method(s) of Payment
Visa
MasterCard
American Express
Discover
Financing
Cash
Checks
Alternate Business Names
S & M Appliance Services Corporation S & M Distributing Smithfield Mini Storage

Customer Review Rating plus BBB Rating Summary

S & M Hearth, Patio & Barbeque has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.