Business ProfileforSun Life Assurance Company of Canada (US Branch)

The 1st surgery was 1/23/24 and the 2nd surgery was 2/5/24. Letter after 1st surgery, dated 1/29/2024, from Sunlife Under first Table labeled Absence Type Short Term Disability Start 1/25/24 to 3/06/2024. It says pending. Letter after 2nd Surgery, dated 2/6/24, from Sunlife Under first Table labeled Absence Type Short Term Disability Start 1/22/24 to 2/13 /2024. It says approved. Please understand I was under anesthesia twice in less than 14 days and am taking strong pain meds after two surgeries. When I read the 2nd letter after 2nd Surgery it was on 2/13/24. I stated while on the phone with ********************, the claims rep., that I was on medication. When I logged on to the internet account, with Sun Life to check my status, I saw it was approved until 2/13/24. I called Sunlife and left a message for ********************. After returning my phone call she said that she didnt receive any communication from the ************** about the 2nd surgery. It was my understanding by signing the documents release form for medical, in the beginning, that communication was and would continue. I asked can I submit the documents from my doctors office. I believe she said no that they needed to fax them. She did say I could submit their notes after the visit. The visit was originally on 2/13/24 and was moved to 2/20/24. ******************** sent me a form the ************** to complete. There was miscommunication on the sheet the office filled out. If you look at the referral after surgery, you can see the mistake by looking at the Doctors referral order. I hope they would just call doctor *************************** and speak with him. I rushed the ************** to fill this out and a mistake was made. NOTE: On the attached forms I noted the fields that were incorrect and wrote what it should say with my initials. I also attached the Surgery form and the Doctors referral.