BBB Business Review

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This business is not BBB accredited.

Sun Life Assurance Company of Canada (US Branch)

Phone: (800) 432-1102 1 Sun Life Park, Wellesley Hls, MA 02481 View Additional Email Addresses http://www.sunlife-usa.com


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Description

Sun Life Assurance Company (US) is a wholly-owned subsidiary of Sun Life Financial, Inc. located and incorporated in Canada in 1871 . Sun Life Assurance Company  offers  insurance products to individuals and businesses, including group and individual life insurance, and group disability and medical stop-loss insurance. The  Wellesley Hills, Massachusetts office handles items for policies issued in the United States only.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sun Life Assurance Company of Canada (US Branch) include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 32 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 4
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 26
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Sun Life Assurance Company of Canada (US Branch)
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: October 19, 1976 Business started: 01/01/1871 in MI Business started locally: 12/10/1970 Business incorporated 08/06/1970 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Professional Licensure
1000 Washington Street, Suite 710, Boston MA 02118
http://www.mass.gov/ocabr/government/oca-agencies/dpl-lp/
Phone Number: (617) 727-3074 or TTY: (617) 727-2099
Fax Number: (617) 727-1944
The number is 4103309.

Type of Entity

Corporation

Ticker Symbol

SLF

Number of Employees

3,400

Business Category

FINANCIAL SERVICES Miscellaneous Financial Investment Activities (NAICS: 523999)

Alternate Business Names
Independence Life and Annuity Company Professional Insurance Company Sun Life and Health Insurance Company (U.S) Sun Life Assurance Company of Canada Sun Life Financial Distributors , Inc
Licensing

The company states that they are licensed in 49 states, the District of Columbia and Puerto Rico.

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Customer Review Rating plus BBB Rating Summary

Sun Life Assurance Company of Canada (US Branch) has received 3.68 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.