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Sun Life Assurance Company (US) is a wholly-owned subsidiary of Sun Life Financial, Inc. and is the main insurance company in North America for the Sun Life Financial group of companies.

In the U.S., where the company has operated since 1895, Sun Life Assurance Company  offers a wide array of insurance products to individuals and businesses, including group and individual life insurance, and group disability and medical stop-loss insurance.

The company was established in Michigan in 1895 and incorporated in Canada in 1871. The United States headquarters opened in Wellesley Hills, Massachusetts in 1973. The company employs 1,800 people in the United States and 11,000 worldwide.

Ms. Elise Lapham is the Director of Public Relations. Any questions or problems may be directed to the attention of Ms. Karen E. Travis, Compliance Consultant

***This office handles items for policies issue in the United States only.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sun Life Assurance Company of Canada (US Branch) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sun Life Assurance Company of Canada (US Branch) include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 40 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews  are not used in the calculation of the BBB Rating.

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Customer Complaints Summary Read complaint details

40 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 34
Total Closed Complaints 40

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Sun Life Assurance Company of Canada (US Branch)
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: October 19, 1976 Business started: 01/01/1871 in MI Business started locally: 12/10/1970 Business incorporated: 08/06/1970 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Professional Licensure
1000 Washington Street, Boston MA 02118
Phone Number: (617) 727-3074 or Consumer Line: (617) 727-7406
Fax Number: (617) 727-1944
The number is 4103309.

Type of Entity


Ticker Symbol


Number of Employees


Business Category

FINANCIAL SERVICES Miscellaneous Financial Investment Activities (NAICS: 523999)

Alternate Business Names
Independence Life and Annuity Company Professional Insurance Company Sun Life and Health Insurance Company (U.S) Sun Life Assurance Company of Canada Sun Life Financial Distributors , Inc

The company states that they are licensed in 49 states, the District of Columbia and Puerto Rico.

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Customer Review Rating plus BBB Rating Summary

Sun Life Assurance Company of Canada (US Branch) has received 4.4 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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