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BBB Accredited Business since

Walpole Outdoors

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Phone: (800) 343-6948 Fax: (508) 668-7301 View Additional Phone Numbers 767 East Street, Walpole, MA 02081 http://www.walpolewoodworkers.com

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Description

Walpole Outdoors is engaged in the sale and installation of fences, storage buildings and cedar furniture and offers the following products: fences and gates, pergolas and arbors, buildings and enclosures, mail and lantern posts, furniture, exterior and garden decor, wooden play-sets and games.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Walpole Outdoors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Walpole Outdoors include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Walpole Outdoors
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 3

Additional Information

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BBB file opened: May 01, 1971 Business started: 01/01/1933 in MA Business incorporated: 12/22/1976 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 106103.

Type of Entity

Corporation

Business Management
Ms. Lorilee Dullea, Executive Assistant Mr. Louis A Maglio Jr., President Mr. Sidney Tildsley, Vice President of Operations
Contact Information
Principal: Ms. Lorilee Dullea, Executive Assistant
Number of Employees

225

Business Category

FENCE SHEDS-TOOL & UTILITY PLAYGROUNDS GAZEBOS GATES FURNITURE-OUTDOOR FENCES - VINYL FENCE ACCESSORIES & FITTINGS FENCE - SALES, SERVICE & CONTRACTORS EXTERIOR STRUCTURES - GAZEBOS, ARBORS, PERGOLAS CHAIN LINK FENCE SALES, SERVICE & CONTRACTORS All Other Miscellaneous Wood Product Manufacturing (NAICS: 321999)

Products & Services

Walpole Outdoors sells the following brand(s): Ameristar (fencing), Barlow Tyrie (furniture), Good Direction (bird feeders, houses etc), Hinkley (lanterns), Kinglsey Bates (furniture), Northeast (lanterns), Norwell (lanterns), Seaside Casual (furniture)

Walpole Outdoors offers the following product(s): Buildings and enclosures, Exterior and garden decor, Fences and gates, Furniture, Mail and lantern posts, Pergolas and arbors, Wooden playsets and games

Method(s) of Payment
American Express
Cash
Check
Discover Card
MasterCard
Visa
Refund and Exchange Policy
The Business states if you are not fully satisfied, make returns to the store where purchased within 30 days in its original packaging and we will refund, replace or make an exchange. Mail Order customers must call 800-343-6948 for a return authorization number. Shipping charges are not refundable. A 15% restocking fee may apply.
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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