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Find a Location

Clean Harbors, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Clean Harbors, Inc.

      42 Longwater Dr Norwell, MA 02061-1612

    • Clean Harbors, Inc.

      PO Box 9149 Norwell, MA 02061-9149

    Business ProfileforClean Harbors, Inc.

    Ecological Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Clean Harbors, Inc. specializes in environmental and hazardous waste management services to private industry and government agencies. The business services and products include: waste disposal & recycling; emergency response; chemical packing; field services; industrial services; production services; exploration services; directional boring; lodging services; and insite services.

    Safety-Kleen, a subsidiary of Clean Harbors, provides used oil recycling and re-refining, parts washers and environmental solutions company for small quantity waste generators supported by the world's largest re-refining capabilities to convert used oil into base and blended lube oils.

    Business Details

    This is a multi-location business.

    Find a Location

    Clean Harbors, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Clean Harbors, Inc.

        42 Longwater Dr Norwell, MA 02061-1612

      • Clean Harbors, Inc.

        PO Box 9149 Norwell, MA 02061-9149

      Location of This Business
      42 Longwater Dr, Norwell, MA 02061-1612
      BBB File Opened:
      9/14/1988
      Years in Business:
      44
      Business Started:
      3/24/1980
      Business Incorporated:
      2/27/1987
      Type of Entity:
      Corporation
      Number of Employees:
      1500
      Alternate Business Name
      • Clean Harbors Environmental Services
      • Clean Harbors Technology
      • Safety-Kleen Systems
      Business Management
      • Mr. Alan S. McKim, Chairman & CEO
      • Mr. Brian Weber, Executive Vice President
      • Ms. Rebecca Underwood, Executive Vice President
      Contact Information

      Principal

      • Mr. Brian Weber, Executive Vice President
      • Ms. Rebecca Underwood, Executive Vice President

      Customer Contact

      • Mr. Brian Weber, Executive Vice President
      • Ms. Rebecca Underwood, Executive Vice President
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/29/2023

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      Safety-Kleen had delivered unapproved equipment and have also taken equipment that was not approved to be removed and then billed ** for it.Some of these mis-billing invoices had been paid in error and we have been attempting to get billing corrections resolved since November 2022. They have also billed us for additional services that had not been performed since November 2022 that are also unapproved as we had stopped using them while waiting for billing to be resolved.We are struggling to get anyone from Safety-***** to address the matter after almost a year of phone calls & emails. We also get collections emails from different people periodically, then no response after we provide them with details again.We are looking for them to finally address our billing corrections, which is why we are filing this complaint.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brittany B

      1 star

      03/04/2024

      November 30th, 2023 a tanker carrying clean harbors chemical waste was not secured, the driver left the lid off the top of the tanker pouring acid and other chemicals onto my family vehicle with myself and 2 daughters in the car. This company has been so ******* in the whole process, The claims management department is absolutely horrible. We have been fighting this battle since November with the company. My family has been paying out of pocket for something the company should be taking care of. We are still without a vehicle, stuck with medical bills and out of pocket expenses. Let me add we do have a lawyer and they fail to stay in contact with him as well. It's nearly impossible to speak to someone at the company to try and settle this matter before pursuing a full lawsuit.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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