Business ProfileforNational Grid USA

I would give National Grid US less than one star if I could. They are the worst utility company I've ever had the misfortune of dealing with. Their website is horrible, trying to call and get a rep on the phone takes HOURS AND HOURS of holding time, and if you do get someone they are generally unhelpful and unkind. Contrary to what you see on this site about their reps having helpful information, and how they want you to call for assistance - that just isn't my experience. If that were the case I think they would do something to resolve the hours of waiting you have to deal with for any given call on any given day. I've been having an issue paying my latest bill, and for over a week have had no luck getting through on the phone or online to make my payment. No help over the feedback email, not over the phone, not online... Now I'm concerned about accruing late fees or worse because of some mix up on THEIR END. I wish I had more recourse, I wish I had another electric utility option. If I had one, I would DROP NATIONAL GRID US immediately. Their customer ********************** can be summarized as "...tough isn't it?" ***************** horrible service; I wish I could drop them this very second.This is why we shouldn't allow utility monopolies.