BBB Business Review

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This business is not BBB accredited.

National Grid USA

Additional Locations

Phone: (800) 233-5325 Fax: (508) 357-4730 View Additional Phone Numbers 40 Sylvan Rd, North Waltham, MA 02451 http://www.nationalgrid.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

National Grid specializes in delivering gas and electricity service to customers in  Massachusetts, New York and Rhode Island.  


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for National Grid USA include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 152 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

152 complaints closed with BBB in last 3 years | 48 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 73
Delivery Issues 7
Guarantee/Warranty Issues 1
Problems with Product/Service 69
Total Closed Complaints 152

Additional Complaint Information

The BBB of New York City processes all complaints on billing issues regarding energy. The BBB Serving Eastern MA, ME, RI & VT processes complaints on installation and service issues.

Customer Reviews Summary Read customer reviews

14 Customer Reviews on National Grid USA
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 14

Additional Information

BBB file opened: February 24, 1999 Business started: 02/24/1999 in MA Business incorporated 12/10/1998 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Public Utilities
One South Station, Boston MA 02110
http://www.mass.gov/eea/grants-and-tech-assistance/guidance-technical-assistance/agencies-and-divisions/dpu/
Phone Number: 617-305-3500
Fax Number: 617-345-9101
DPU.Administration@state.ma.us

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.mass.gov/eopss/
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us

Type of Entity

Corporation

Contact Information
Customer Contact: Ms. Gladys Sarji, Manager, Program Development and Governance
Number of Employees

150

Business Category

ENERGY SERVICE COMPANIES PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL HEATING CONTRACTORS GAS FITTERS FIREPLACE EQUIPMENT-RETAIL AIR CONDITIONING SYSTEMS-CLEANING AIR CONDITIONING CONTRACTORS ELECTRIC COMPANIES ELECTRIC EQUIPMENT & SUPPLIES-WHOLESALE ELECTRIC POWER LINE CONSTRUCTION ELECTRICAL POWER SYSTEMS MAINTENANCE ELECTRICAL POWER SYSTEMS (RESIDENTIAL & COMMERICAL) - BACKUP SYSTEMS WIRE & CABLE-ELECTRIC ELECTRONIC POWER SUPPLIES GAS COMPANIES GAS POWER EQUIPMENT Electric Power Distribution (NAICS: 221122)

Alternate Business Names
National Grid National Grid Service Co
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Customer Review Rating plus BBB Rating Summary

National Grid USA has received 3.68 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.