This business is not BBB accredited.Additional Locations
Phone: (800) 233-5325 Fax: (508) 357-4730 View Additional Phone Numbers 40 Sylvan Rd, North Waltham, MA 02451
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National Grid specializes in delivering gas and electricity service to customers in Massachusetts, New York and Rhode Island.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for National Grid USA include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 152 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||69|
|Total Closed Complaints||152|
Additional Complaint Information
The BBB of New York City processes all complaints on billing issues regarding energy. The BBB Serving Eastern MA, ME, RI & VT processes complaints on installation and service issues.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||14|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Massachusetts Department of Public Utilities
One South Station, Boston MA 02110
Phone Number: 617-305-3500
Fax Number: 617-345-9101
Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
Type of Entity
Number of Employees
ENERGY SERVICE COMPANIES PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL HEATING CONTRACTORS GAS FITTERS FIREPLACE EQUIPMENT-RETAIL AIR CONDITIONING SYSTEMS-CLEANING AIR CONDITIONING CONTRACTORS ELECTRIC COMPANIES ELECTRIC EQUIPMENT & SUPPLIES-WHOLESALE ELECTRIC POWER LINE CONSTRUCTION ELECTRICAL POWER SYSTEMS MAINTENANCE ELECTRICAL POWER SYSTEMS (RESIDENTIAL & COMMERICAL) - BACKUP SYSTEMS WIRE & CABLE-ELECTRIC ELECTRONIC POWER SUPPLIES GAS COMPANIES GAS POWER EQUIPMENT Electric Power Distribution (NAICS: 221122)
Alternate Business NamesNational Grid National Grid Service Co
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview