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BBB Accredited Business since

Battic Door Energy Conservation Products

Phone: (508) 320-9082 14 Perry Drive, Foxboro, MA 02035 http://www.batticdoor.com



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Description

Battic Door Energy Conservation Products manufactures and distributes air-leakage control and energy conservation products for fireplaces, pull-down attic stairs, clothes dryer exhaust ducts and whole-house fan openings. The company states that installing these covers reduces energy loss, drafts, noise, pollutants and toxins from entering the home.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Battic Door Energy Conservation Products meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Battic Door Energy Conservation Products include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Battic Door Energy Conservation Products
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 31, 2004 Business started: 01/01/2002 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. Mark D. Tyrol, President
Contact Information
Principal: Mr. Mark D. Tyrol, President
Number of Employees

4

Business Category

ENERGY CONSERVATION PRODUCTS & SERVICES INSULATION MATERIALS-COLD & HEAT FIREPLACES ENVIRONMENTAL & ECOLOGICAL PRODUCTS & SERVICES BUILDING MATERIALS Environment, Conservation and Wildlife Organizations (NAICS: 813312)

Products & Services

Battic Door Energy Conservation Products sells the following brand(s): AC Draftshields, Battic Door, Enviro Energy, Lambro, ValveSentry

Battic Door Energy Conservation Products offers the following product(s): Air Conditioning Covers, Dryer Vent Seals, Fireplace Plugs, Insulated Switch Plate Covers, Pet Doors, R-42 EZ Hatch Attic Access Scuttle Doors, R-50 Attic Stair Covers, Radon Test Kits, Whole House Fan Shutter Covers

Method(s) of Payment
MasterCard
Visa
American Express
Discover
Money Order
Certified Check
Refund and Exchange Policy
The business states refunds are accepted. Customer pays shipping both ways.
Service Area
Battic Door Energy Conservation Products provides their services in ALABAMA, ALASKA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, FLORIDA, GEORGIA, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, OREGON, PENNSYLVANIA, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING.
Industry Tips
27 Questions For Home Owners Hiring an Insulation Contractor Read Before You Sign

Additional Locations

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Battic Door was a drop shipper on Amazon from a in-wall pet door from ******* Pet Pass. They shipped the door to me, and it wasn't how it was described to me. I asked specifically if it's harder to open then regular pet doors, and it is, I was told it is not. This is important to me because it's for a 3 legged rescue dog who is only 6 lbs, although she can go through a regular pet door fine, she can't go through this one. The door was never installed and is in perfect, like new condition. According to the refund policy listed on Amazon, I could send the item back and get a refund. So, I put it back in the box and returned it to what I thought was the seller, the return address. Since Battic Door is actually a drop shipper, they didn't get the return, the actual seller did. Now, Battic Door, who took my money, won't give a refund. I don't have a dog door or the money now! The seller drop shipped, original tracking # ************ My return (to the same location) tracking # ************. These are FedEx tracking numbers.

Desired Settlement: They have the product back, and the money, I would like the money back!

Business Response: Per consumer this complaint has been resolved. 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Battic Door Energy Conservation Products
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)