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BBB Accredited Business since

Next Step Living®

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Phone: (866) 867-8729 Fax: (617) 737-8158 21 Drydock Ave Fl 2, Boston, MA 02210 View Additional Email Addresses http://www.nextstepliving.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Next Step Living is a residential energy efficiency company, providing home energy diagnostics and improvements to the greater New England area. We believe you should be able to spend less to be comfortable at home, and that should be easy for you to achieve.  Next Step Living offers home energy assessments and weatherization services, including insulation and air sealing, as well as services for solar electricity, windows, and affordable heating and cooling. In Massachusetts, Next Step Living is an approved provider in the Mass Save Home Energy Services Program.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Next Step Living® meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Next Step Living® include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 39 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 5
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 26
Total Closed Complaints 39

Customer Reviews Summary Read customer reviews

77 Customer Reviews on Next Step Living®
Customer Experience Total Customer Reviews
Positive Experience 33
Neutral Experience 2
Negative Experience 42
Total Customer Reviews 77

Additional Information

BBB file opened: August 11, 2011 Business started: 01/01/2008 in MA Business incorporated 01/01/2008 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Home Improvement Contractor Guaranty Fund
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/consumer/housing/home-smart/maintaining-a-home/home-improvement/home-improvement-contractor-law/guaranty-fund.html
Phone Number: (617) 973-8700 or (888) 283-3757
Fax Number: (617) 973-8799
The number is 162111.

Type of Entity

Corporation

Business Management
Ms. Jennifer Dunton, Manager, Marketing
Contact Information
Principal: Ms. Jennifer Dunton, Manager, Marketing
Number of Employees

800

Business Category

ENERGY AUDITS SOLAR ENERGY EQUIPMENT & SYSTEMS-DEALERS WINDOWS-INSTALLATION & SALES AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL INSULATION CONTRACTORS-COLD & HEAT ENERGY SERVICE COMPANIES Other Communication and Energy Wire Manufacturing (NAICS: 335929)

Method(s) of Payment
Cash
Check
Visa
MasterCard
Discover
Refund and Exchange Policy
Refunds and exchanges specific to each area of service, as defined in the associated contracts.
Industry Tips
27 Questions For Home Owners Hiring an Air Conditioning Contractor Hiring an Insulation Contractor Read Before You Sign Solar Panels Solar Panels - 5 Tips - Video Windows

Customer Review Rating plus BBB Rating Summary

Next Step Living® has received 4.66 out of 5 stars based on 77 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.