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Next Step Living is a residential energy efficiency company, providing home energy diagnostics and improvements to the greater New England area. We believe you should be able to spend less to be comfortable at home, and that should be easy for you to achieve. Next Step Living offers home energy assessments and weatherization services, including insulation and air sealing, as well as services for solar electricity, windows, and affordable heating and cooling. In Massachusetts, Next Step Living is an approved provider in the Mass Save Home Energy Services Program.
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A BBB Accredited Business since
BBB has determined that Next Step Living® meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Next Step Living® include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 39 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||26|
|Total Closed Complaints||39|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||77|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Home Improvement Contractor Guaranty Fund
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8700 or (888) 283-3757
Fax Number: (617) 973-8799
The number is 162111.
Type of Entity
Business ManagementMs. Jennifer Dunton, Manager, Marketing
Number of Employees
ENERGY AUDITS SOLAR ENERGY EQUIPMENT & SYSTEMS-DEALERS WINDOWS-INSTALLATION & SALES AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL INSULATION CONTRACTORS-COLD & HEAT ENERGY SERVICE COMPANIES Other Communication and Energy Wire Manufacturing (NAICS: 335929)
Method(s) of PaymentCash
Refund and Exchange PolicyRefunds and exchanges specific to each area of service, as defined in the associated contracts.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview