BBB Business Review

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This business is not BBB accredited.

Lost Movies Found

Additional Locations

Phone: (207) 922-2319 View Additional Phone Numbers 32 Main St, Brewer, ME 04412 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description sells movies online .

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Lost Movies Found include:

  • 121 complaint(s) filed against business
  • Failure to respond to 74 complaint(s) filed against business
  • 4 complaint(s) filed against business that were not resolved

Factors that raised the rating for Lost Movies Found include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

121 complaints closed with BBB in last 3 years | 49 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 94
Guarantee/Warranty Issues 2
Problems with Product/Service 19
Total Closed Complaints 121

Additional Complaint Information

According to BBB files this business has a pattern of complaint concerning consumer placing an order and expecting delivery within the time period stated by the businesses of 7-10 days.Consumers state that the business does not answer phone calls or respond to emails with inquiries from customers regarding the arrival date of the purchased merchandise. Consumers indicate that they want full refunds or the product delivered in a timely manner as well as a better form of communication to inform them when to expect the product be delivered. In December of 2015 BBB sent a written notice to Lost Movies Found identifying the potential pattern of complaint with a request for a business response. The business responded indicating that the business is working to better communicate with customers and provide product and refunds in a more timely manner.

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Lost Movies Found
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 20
Total Customer Reviews 23

Additional Information

BBB file opened: February 08, 2010 Business started: 01/01/1984
Type of Entity

Sole Proprietorship

Business Management
Mr. Thomas McLaughlin, Owner Mr. Doug Gordon, Manager
Contact Information
Customer Contact: Mr. Doug Gordon, Manager
Principal: Mr. Thomas McLaughlin, Owner
Number of Employees


Business Category


Alternate Business Names
Edge Video LLC Everex
Industry Tips
Five Steps to Building an E-Commerce Site - Video Online Shopping Online Shopping - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Lost Movies Found has received 1.14 out of 5 stars based on 23 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.