BBB Business Review

BBB Accredited Business since

Capeway Cleaners

Additional Locations

Phone: (508) 759-3548 Fax: (508) 759-8393 61 Cohasset Ave, Buzzards Bay, MA 02532


BBB Business Reviews may not be reproduced for sales or promotional purposes.


Capeway Cleaners is a full service dry cleaning and laundry business. Capeway Cleaners uses SYSTEM K4. Unlike conventional dry cleaning solvents, this breakthrough process utilizes SOLVONK4, which poses no threat to our beautiful Cape Cod air, water, sand, soil or inhabitants, human or otherwise! It is non-toxic, non-hazardous, dermatologist approved, skin-friendly, organic and biodegradable, while offering superior cleaning quality and optimal fabric protection! 
Services include:

-Dry cleaning (clothing, bedding, draperies, etc.)
-Laundering (shirts, blouses, bedding, table linens, etc.)
-Wash, Dry and Fold Service
-Alterations and Repairs
-Shoe / Sneaker/ Golf Shoe Repair and Cleaning
-Boot / Ugg Boot Repair and Cleaning
-Seasonal Storage of Clothing
-Military Creasing, Press Only Service & Water Repelling Service
-Next Day Service Available at Select Locations (restrictions apply; please call for details)
-24 Hour Drop Boxes in North Falmouth, Falmouth and Sandwich
-Wedding Gown Cleaning and Preservation
-Heirloom Cleaning and Restoration
-Leather, Suede and Fur Cleaning, Repairing and Storage
-Area Rug Cleaning and Repair
-Feather Pillow Revitalization (feathers cleaned, sanitized, deodorized and stuffed into a new ticking; additional feathers optional)
-Uniform Patch Alterations / Additions (Military, Police & Fire)
-10% Discount for all official Military, Police or Fire Uniforms cleaned

Store Hours
Buzzards Bay Only:
Mon – Fri   7:30 a.m. – 5:30 p.m.
Sat  8:00 a.m. – 2:00 p.m.

All Other Stores:
Mon – Fri   8:30 a.m. – 5:30 p.m.
Sat  8:30 a.m. – 2:00 p.m.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Capeway Cleaners meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Capeway Cleaners include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Capeway Cleaners
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: June 21, 1990 Business started: 01/01/1980 in MA Business incorporated: 01/01/1988 in MA
Type of Entity


Business Management
Ms. Cheryll Pidgeon, Treasurer Mr. Richard Pidgeon, President
Contact Information
Principal: Ms. Cheryll Pidgeon, Treasurer
Principal: Mr. Richard Pidgeon, President
Number of Employees


Business Category


Hours of Operation
M: 7:30 AM - 5:30 PM
T: 7:30 AM - 5:30 PM
W: 7:30 AM - 5:30 PM
Th: 7:30 AM - 5:30 PM
F: 7:30 AM - 5:30 PM
S: 8:00 AM - 2:00 PM
Su: Closed
Method(s) of Payment
Service Area
Capeway Cleaners provides their services in MASSACHUSETTS.
Alternate Business Names
Off the Cuff, Inc.
Industry Tips
Shoes - Retail

Customer Review Rating plus BBB Rating Summary

Capeway Cleaners has received 4.6 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations