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BBB Business Review

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BBB Accredited Business since

Capeway Cleaners

Additional Locations

Phone: (508) 759-3548 Fax: (508) 759-8393 View Additional Phone Numbers 61 Cohasset Ave, Buzzards Bay, MA 02532

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Capeway Cleaners is a full service dry cleaning and laundry business. Capeway Cleaners uses SYSTEM K4. Unlike conventional dry cleaning solvents, this breakthrough process utilizes SOLVONK4, which poses no threat to our beautiful Cape Cod air, water, sand, soil or inhabitants, human or otherwise! It is non-toxic, non-hazardous, dermatologist approved, skin-friendly, organic and biodegradable, while offering superior cleaning quality and optimal fabric protection! 
Services include:

-Dry cleaning (clothing, bedding, draperies, etc.)
-Laundering (shirts, blouses, bedding, table linens, etc.)
-Wash, Dry and Fold Service
-Alterations and Repairs
-Shoe / Sneaker/ Golf Shoe Repair and Cleaning
-Boot / Ugg Boot Repair and Cleaning
-Seasonal Storage of Clothing
-Military Creasing, Press Only Service & Water Repelling Service
-Next Day Service Available at Select Locations (restrictions apply; please call for details)
-24 Hour Drop Boxes in North Falmouth, Falmouth and Sandwich
-Wedding Gown Cleaning and Preservation
-Heirloom Cleaning and Restoration
-Leather, Suede and Fur Cleaning, Repairing and Storage
-Area Rug Cleaning and Repair
-Feather Pillow Revitalization (feathers cleaned, sanitized, deodorized and stuffed into a new ticking; additional feathers optional)
-Uniform Patch Alterations / Additions (Military, Police & Fire)
-10% Discount for all official Military, Police or Fire Uniforms cleaned

Store Hours
Buzzards Bay Only:
Mon – Fri   7:30 a.m. – 5:30 p.m.
Sat  8:00 a.m. – 2:00 p.m.

All Other Stores:
Mon – Fri   8:30 a.m. – 5:30 p.m.
Sat  8:30 a.m. – 2:00 p.m.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Capeway Cleaners meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Capeway Cleaners include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Capeway Cleaners
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: June 21, 1990 Business started: 01/01/1980 in MA Business incorporated 01/01/1988 in MA
Type of Entity


Business Management
Ms. Cheryll Pidgeon, Treasurer Mr. Richard Pidgeon, President
Contact Information
Principal: Ms. Cheryll Pidgeon, Treasurer
Principal: Mr. Richard Pidgeon, President
Number of Employees


Business Category


Hours of Operation
M: 7:30 AM - 5:30 PM
T: 7:30 AM - 5:30 PM
W: 7:30 AM - 5:30 PM
Th: 7:30 AM - 5:30 PM
F: 7:30 AM - 5:30 PM
S: 8:00 AM - 2:00 PM
Su: Closed
Method(s) of Payment
Service Area
Capeway Cleaners provides their services in MASSACHUSETTS.
Alternate Business Names
Off the Cuff, Inc.
Industry Tips
Shoes - Retail

Customer Review Rating plus BBB Rating Summary

Capeway Cleaners has received 4.12 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.