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BBB Accredited Business since

Dinner for Two Dining Book

Additional Locations

Phone: (508) 673-1400 View Additional Phone Numbers 875 State Road #11, Westport, MA 02790 http://www.dinnerfortwobook.com

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Description

The Dinner for Two Dining Book offers dining and entertainment discounts for luncheons, dinners, dinner theatres, dinner cruises, and dinner train. Venues are located in Massachusetts and on Cape Cod as well as Newport and all of Rhode Island.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dinner for Two Dining Book meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Dinner for Two Dining Book include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Dinner for Two Dining Book
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

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BBB file opened: December 31, 1995 Business started: 01/01/1977 in MA Business incorporated: 04/19/1985 in MA
Type of Entity

Corporation

Business Management
Mr. Henry Kasem, President
Contact Information
Principal: Mr. Henry Kasem, President
Number of Employees

1

Business Category

DINING CLUB PLANS CRUISES RESTAURANTS THEATRES PUBLISHERS-DIRECTORY & GUIDE INTERNET SHOPPING Full-Service Restaurants (NAICS: 722511)

Method(s) of Payment
American Express
Cash
Check
Discover Card
Dinners Club
JCB
MasterCard
Visa
Service Area
Dinner for Two Dining Book provides their services in MASSACHUSETTS & RHODE ISLAND.
Alternate Business Names
Dinner for Two, Inc.
Industry Tips
Online Shopping Travel Agencies

Additional Locations

  • 875 State Road #11

    Westport, MA 02790 (508) 673-1400 (508) 995-4767

  • PO Box 79458

    North Dartmouth, MA 02747

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  • Billing or Collection
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  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (508) 995-4767(Phone)
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Complaint Detail(s)

5/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On February 16, 2013 I ordered a Dinner for Two Dining Book and paid online with my credit card. The price was 29.95. I received a confirmation via email for this order. It was stated that it wood be shipped between 6-14 days. On the confirmation email was a phone number to contact them.. After about a week I called the phone number 508-995-4767 to check on the order. A voice recording at the other end of the phone stated that she was either on the phone or away from her desk and could I please leave a message. I left my name along with my phone number. Nothing happened for a couple more days so I checked out the website ad and there was another number 508-673-1400. I called this number and got the same recording as the other number. As of this time my credit card has not been charged. I called both numbers at least thirty (30) times as of today with the same recording. In good faith I ordered this book paid by credit card and this is still up in limbo after all this time. Now I have no idea if they will send the book or charge my credit card. They have all my credit card information and I am not comfortable about this. What will happen if I buy a similar book from someone else and this dining book company sends me this one and charges my credit card. There is no way I can even cancel the order.

Desired Settlement: We are going to the Newport Playhouse in the near future and I need the coupons that are in this book for a discounted price for the Playhouse. I have seven people in my party and it is tough trying to explain what is happening. I would love to have someone just call me and let my know what is going on please. Thank you for your anticipated cooperation.

Business Response: I am in receipt of your letter dated April 08, 2013 in regard to a complaint from ******* ******. The product which he ordered is out of stock. His credit card has not been charged and his credit card information has been purged. Our customers were who wish to purchase our product are informed via email that it is currently not available at this time, that their card would not be processed, the order is canceled, and that they would be contacted if and when the book is available to see if they still desire to make the purchase. We apologize if Mr. ****** did not receive the email. However, I can assure him that the ordered has been canceled and the card information deleted.

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.

BBB's Final Determination: Consumer accepted resolution offered by the business.

BBB Comments: The consumer indicated to BBB that the complaint was resolved.

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