BBB Business Review
This Business is not BBB accredited
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The TJX Companies sells off-price retailers of men's and women's clothing and accessories. HomeGoods is an off-price retailer of merchandise for the home and pets.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The TJX Companies, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 210 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||147|
|Total Closed Complaints||210|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||24|
Type of Entity
Business ManagementMr. Richard Haus, Mgr. Customer Svc Miss. Patricia Lambert, Customer Service Manager
Number of Employees
DEPARTMENT STORES Department Stores (except Discount Department Stores) (NAICS: 452111)
Products & Services
The TJX Companies, Inc. offers the following product(s): Off-price Mens and Womens Accessories, Off-price Mens and Womens Clothing, Off-price Merchandise for the Home
Alternate Business NamesHomeGoods Marshalls T.J. Maxx T.K. Maxx (U.K.) Winners Apparel (Canada)
Recently, scammers have been fraudulently using the name of TJX Corporation to attempt to initiate contact with potential victims and trick them into sending money. These scam emails, letters and phone calls are not conducted or endorsed by TJX Corporation. Many scammers fraudulently use the names of well-known businesses in order to make scam messages seem more legitimate. These supposed endorsements are used without the permission of the businesses named in the messages. Please be sure to contact TJX Corporation if you receive a phone call or an email from someone claiming to be a representative of TJX Corporation. We can tell you if this was legitimate or not.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview