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Eastern Massachusetts, Maine, Rhode Island and Vermont

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The TJX Companies, Inc.

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Phone: (508) 390-1000 Fax: (774) 308-6655 770 Cochituate Road, Framingham, MA 01701 View Additional Email Addresses http://www.tjx.com View Additional Web Addresses

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Description

The TJX Companies sells off-price retailers of men's and women's clothing and accessories. HomeGoods is an off-price retailer of merchandise for the home and pets.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The TJX Companies, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 213 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

213 complaints closed with BBB in last 3 years | 71 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 31
Billing/Collection Issues 22
Delivery Issues 5
Guarantee/Warranty Issues 4
Problems with Product/Service 151
Total Closed Complaints 213

Customer Reviews Summary Read customer reviews

22 Customer Reviews on The TJX Companies, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 22
Total Customer Reviews 22

Additional Information

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BBB file opened: July 15, 1960 Business started: 01/01/1956 Business incorporated: 01/01/1989 in DE
Type of Entity

Corporation

Business Management
Mr. Richard Haus, Mgr. Customer Svc Miss. Patricia Lambert, Customer Service Manager
Contact Information
Customer Contact: Mr. Richard Haus, Mgr. Customer Svc
Customer Contact: Miss. Patricia Lambert, Customer Service Manager
Number of Employees

150,000

Business Category

DEPARTMENT STORES Department Stores (except Discount Department Stores) (NAICS: 452111)

Products & Services

The TJX Companies, Inc. offers the following product(s): Off-price Mens and Womens Accessories, Off-price Mens and Womens Clothing, Off-price Merchandise for the Home

Alternate Business Names
HomeGoods Marshalls T.J. Maxx T.K. Maxx (U.K.) Winners Apparel (Canada)
Additional Information

Educational Warning:
Recently, scammers have been fraudulently using the name of TJX Corporation to attempt to initiate contact with potential victims and trick them into sending money. These scam emails, letters and phone calls are not conducted or endorsed by TJX Corporation. Many scammers fraudulently use the names of well-known businesses in order to make scam messages seem more legitimate. These supposed endorsements are used without the permission of the businesses named in the messages.  Please be sure to contact TJX Corporation if you receive a phone call or an email from someone claiming to be a representative of TJX Corporation.  We can tell you if this was legitimate or not. 


Customer Review Rating plus BBB Rating Summary

The TJX Companies, Inc. has received 3.8 out of 5 stars based on 22 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

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