BBB Business Review

This Business is not BBB accredited

The TJX Companies, Inc.

Phone: (508) 390-1000 Fax: (774) 308-6655 770 Cochituate Road, Framingham, MA 01701 View Additional Email Addresses View Additional Web Addresses


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The TJX Companies sells off-price retailers of men's and women's clothing and accessories. HomeGoods is an off-price retailer of merchandise for the home and pets.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The TJX Companies, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 210 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

210 complaints closed with BBB in last 3 years | 62 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 30
Billing/Collection Issues 24
Delivery Issues 5
Guarantee/Warranty Issues 4
Problems with Product/Service 147
Total Closed Complaints 210

Customer Reviews Summary Read customer reviews

24 Customer Reviews on The TJX Companies, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 24
Total Customer Reviews 24

Additional Information

BBB file opened: July 15, 1960 Business started: 01/01/1956 Business incorporated: 01/01/1989 in DE
Type of Entity


Business Management
Mr. Richard Haus, Mgr. Customer Svc Miss. Patricia Lambert, Customer Service Manager
Contact Information
Customer Contact: Mr. Richard Haus, Mgr. Customer Svc
Customer Contact: Miss. Patricia Lambert, Customer Service Manager
Number of Employees


Business Category

DEPARTMENT STORES Department Stores (except Discount Department Stores) (NAICS: 452111)

Products & Services

The TJX Companies, Inc. offers the following product(s): Off-price Mens and Womens Accessories, Off-price Mens and Womens Clothing, Off-price Merchandise for the Home

Alternate Business Names
HomeGoods Marshalls T.J. Maxx T.K. Maxx (U.K.) Winners Apparel (Canada)
Additional Information

Educational Warning:
Recently, scammers have been fraudulently using the name of TJX Corporation to attempt to initiate contact with potential victims and trick them into sending money. These scam emails, letters and phone calls are not conducted or endorsed by TJX Corporation. Many scammers fraudulently use the names of well-known businesses in order to make scam messages seem more legitimate. These supposed endorsements are used without the permission of the businesses named in the messages.  Please be sure to contact TJX Corporation if you receive a phone call or an email from someone claiming to be a representative of TJX Corporation.  We can tell you if this was legitimate or not. 

Customer Review Rating plus BBB Rating Summary

The TJX Companies, Inc. has received 4.4 out of 5 stars based on 24 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

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