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BBB Accredited Business since

Boston Harbor Cruises

Phone: (877) 733-9425 Fax: (617) 742-8677 One Long Wharf, Boston, MA 02110 View Additional Email Addresses http://www.bostonharborcruises.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Boston Harbor Cruises offer whale watching cruises, harbor sightseeing tours, and fast ferries to functions, private charters, and entertainment. Whale watches depart from Boston or Provincetown. Boats may be chartered for weddings, company functions or parties. The company was established and incorporated in Massachusetts in 1926. The company employs 100 people. Mr. Frederick P. Nolan and Mr. Christopher Nolan are Managing Partners of the company. Ms. Alison Nolan is the Director. All questions or problems should be directed to Ms. Nolan.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Boston Harbor Cruises meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Boston Harbor Cruises include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Boston Harbor Cruises
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 29, 1991 Business started: 01/01/1926 in MA Business incorporated: 01/01/1980 in MA
Type of Entity

Corporation

Business Management
Mr. Frederick P. Nolan, Managing Partner
Contact Information
Principal: Mr. Frederick P. Nolan, Managing Partner
Number of Employees

100

Business Category

CRUISES BOAT TRANSPORTING TOURS-OPERATORS & PROMOTERS SIGHTSEEING TOURS PARTY PLANNING SERVICE FERRIES All Other Transit and Ground Passenger Transportation (NAICS: 485999)

Alternate Business Names
Harbor Cruises
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.