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PowerPay, LLC is a credit card payment and processing company providing eCommerce and point-of-sale payment processing solutions, enabling businesses of all types and sizes to accept major credit and debit cards and a variety of other card-based and electronic web payments.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that PowerPay, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PowerPay, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 63 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

63 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 32
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 29
Total Closed Complaints 63

Customer Reviews Summary Read customer reviews

22 Customer Reviews on PowerPay, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 21
Total Customer Reviews 22

Additional Information

BBB file opened: December 13, 2004 Business started: 01/01/2003 in ME Business incorporated 06/06/2003 in ME
Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Tricia Bride, Director of Merchant Services Mr. Jim Raftice , President and COO
Contact Information
Principal: Mrs. Tricia Bride, Director of Merchant Services
Principal: Mr. Jim Raftice , President and COO
Number of Employees


Business Category


Products & Services

PowerPay, LLC offers the following product(s): Credit Card Payment Processing , Merchant Accounts, Transaction Solutions

Hours of Operation
M: 8:00 AM - 9:00 PM
T: 8:00 AM - 9:00 PM
W: 8:00 AM - 9:00 PM
Th: 8:00 AM - 9:00 PM
F: 8:00 AM - 9:00 PM
Refund and Exchange Policy
The business states for our refund & exchange policy please contact our inside sales department at 877-775-6900.
Industry Tips
Unauthorized Credit Card Billing

Customer Review Rating plus BBB Rating Summary

PowerPay, LLC has received 3.74 out of 5 stars based on 22 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.