BBB Accredited Business sinceAdditional Locations
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PowerPay, LLC is a credit card payment and processing company providing eCommerce and point-of-sale payment processing solutions, enabling businesses of all types and sizes to accept major credit and debit cards and a variety of other card-based and electronic web payments.
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A BBB Accredited Business since
BBB has determined that PowerPay, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for PowerPay, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 68 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||31|
|Total Closed Complaints||68|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||21|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMrs. Tricia Bride, Director of Merchant Services Mr. Jim Raftice , President and COO
Number of Employees
MERCHANT ACCOUNT SERVICES CREDIT CARD – MERCHANT SERVICES Other Depository Credit Intermediation (NAICS: 522190)
Products & Services
PowerPay, LLC offers the following product(s): Credit Card Payment Processing , Merchant Accounts, Transaction Solutions
Hours of Operation
|M||:||8:00 AM - 9:00 PM|
|T||:||8:00 AM - 9:00 PM|
|W||:||8:00 AM - 9:00 PM|
|Th||:||8:00 AM - 9:00 PM|
|F||:||8:00 AM - 9:00 PM|
Refund and Exchange PolicyThe business states for our refund & exchange policy please contact our inside sales department at 877-775-6900.
Industry TipsUnauthorized Credit Card Billing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview