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This business is not BBB accredited.

MSI Merchant Service, Inc

Additional Locations

Phone: (877) 877-9592 Fax: (888) 984-0369 406 Bay Road 2, South Easton, MA 02375 View Additional Email Addresses http://www.MSImerchantservice.com


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Description

Merchant Services enables your business to accept electronic transaction payments by using customer's credit, debit card, or gift card. Merchant Service provides credit card processing services using merchant accounts.While merchant accounts and credit card processing can be very confusing, MSI, is here to make them as easy as possible to understand. MSI offers credit card terminals, credit card machines, credit card processing software, online credit credit card processing solutions, and more to help your business accept credit cards.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for MSI Merchant Service, Inc include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for MSI Merchant Service, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MSI Merchant Service, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 07, 2004 Business started: 03/01/1997 in MA Business incorporated 02/10/2003 in MA
Type of Entity

Corporation

Business Management
Mr. Christopher Tobiaz, President and CFO
Contact Information
Principal: Mr. Christopher Tobiaz, President and CFO
Number of Employees

14

Business Category

CREDIT CARD & OTHER CREDIT PLANS-EQUIPMENT & SUPPLIES BUSINESS SUPPORT SERVICES Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)

Products & Services

MSI Merchant Service, Inc sells the following brand(s): American Express, Authorize Net, Discover, Hypercomm, Lipman, MasterCard, VeriFone, Visa

MSI Merchant Service, Inc offers the following product(s): Battery Powered Machines, Credit Card Machines, Credit Card Processing Software, Internet Gateways, iPhone Solutions, Wireless Machines

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
Automatic Bank Withdrawal
Alternate Business Names
MSI Boston
Industry Tips
Customer Service Does Your Business Plan Have ADD? Helping Customers Find You Increase Sales Without Spending a lot of Money Increase Sales Without Spending a lot of Money - Video
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.