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BBB Business Review

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BBB Accredited Business since

Flagship Merchant Services

Additional Locations

Phone: (866) 416-0244 Fax: (866) 276-0047 100 City Square, 4th Floor, Charlestown, MA 02129 View Additional Email Addresses http://www.flagshipmerchantservices.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Flagship Merchant Services is an industry leader in offering credit card processing services and equipment to most business types. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Flagship Merchant Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Flagship Merchant Services include:

  • 143 complaint(s) filed against business

Factors that raised the rating for Flagship Merchant Services include:

  • Length of time business has been operating
  • Response to 143 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

143 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 31
Billing/Collection Issues 85
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 24
Total Closed Complaints 143

Customer Reviews Summary Read customer reviews

109 Customer Reviews on Flagship Merchant Services
Customer Experience Total Customer Reviews
Positive Experience 49
Neutral Experience 6
Negative Experience 54
Total Customer Reviews 109

Additional Information

BBB file opened: July 25, 2008 Business started: 01/01/2001 in MA Business incorporated 03/20/2008 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mark D'Ambrosio, Sales Director Mr. Sean Mcevory, DIRECTOR OF OPERATIONS
Contact Information
Principal: Mr. Mark D'Ambrosio, Sales Director
Principal: Mr. Sean Mcevory, DIRECTOR OF OPERATIONS
Number of Employees

65

Business Category

CREDIT CARD PROCESSING SERVICE CREDIT CARD & OTHER CREDIT PLANS CREDIT CARD & OTHER CREDIT PLANS-EQUIPMENT & SUPPLIES MERCHANT ACCOUNT SERVICES Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)

Products & Services

Flagship Merchant Services sells the following brand(s): iPayment, Verifone, Roam Data, First Data, Ingenico

Flagship Merchant Services offers the following product(s): Merchant Accounts and Payment Processing Equipment

Refund and Exchange Policy
Flagship Merchant Services will handle replacement and warranty service for the first thirty days after purchase. All equipment purchased through Flagship Merchant Services comes under manufacturer warranty.
After thirty days, we help our merchant contact the manufacturer for service on all warranties.
New/Unopened equipment may be returned, at the merchant's expense, within the first thirty (30) days of purchase. (A restocking fee of 15% to 25% of the purchase price will be applied to the return.)
Any equipment not returned in the original packaging with all cords, parts and manuals will be refused and returned to sender without a refund.
Software, all Internet gateway license fees, and any set-up fees sold through Flagship Merchant Services, cannot be returned for a refund.
Service Area
Flagship Merchant Services provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , OHIO , OKLAHOMA , OREGON , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Alternate Business Names
Flagship Merchant Services, LLC
Industry Tips
Consumer Credit Unauthorized Credit Card Billing

Customer Review Rating plus BBB Rating Summary

Flagship Merchant Services has received 4.12 out of 5 stars based on 109 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.