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Flagship Merchant Services is an industry leader in offering credit card processing services and equipment to most business types.
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A BBB Accredited Business since
BBB has determined that Flagship Merchant Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Flagship Merchant Services include:
- 186 complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||44|
|Total Closed Complaints||186|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||302|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Nathaniel Short, Director of Operations
Number of Employees
CREDIT CARD PROCESSING SERVICE CREDIT CARD & OTHER CREDIT PLANS CREDIT CARD & OTHER CREDIT PLANS-EQUIPMENT & SUPPLIES MERCHANT ACCOUNT SERVICES Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)
Products & Services
Flagship Merchant Services sells the following brand(s): iPayment, Verifone, Roam Data, First Data, Ingenico
Flagship Merchant Services offers the following product(s): Merchant Accounts and Payment Processing Equipment
Refund and Exchange PolicyFlagship Merchant Services will handle replacement and warranty service for the first thirty days after purchase. All equipment purchased through Flagship Merchant Services comes under manufacturer warranty.
After thirty days, we help our merchant contact the manufacturer for service on all warranties.
New/Unopened equipment may be returned, at the merchant's expense, within the first thirty (30) days of purchase. (A restocking fee of 15% to 25% of the purchase price will be applied to the return.)
Any equipment not returned in the original packaging with all cords, parts and manuals will be refused and returned to sender without a refund.
Software, all Internet gateway license fees, and any set-up fees sold through Flagship Merchant Services, cannot be returned for a refund.
Service AreaFlagship Merchant Services provides their services in ALABAMA, ALASKA, AMERICAN SAMOA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, GUAM, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, OREGON, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGIN ISLANDS, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING.
Alternate Business NamesFlagship Merchant Services, LLC
Industry TipsConsumer Credit Unauthorized Credit Card Billing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview