BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Capital Bankcard develops and offers secure, payment processing solutions and merchant account services to developers, ISV's, VAR's and merchants nationwide. We also assist our merchant in achieving and maintaining PCI compliance, an integral part of processing transactions securely.
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A BBB Accredited Business since
BBB has determined that Capital Bankcard meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Capital Bankcard include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||11|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||9|
Type of Entity
Business ManagementMr. Henry Helgeson, Co-CEO Ms. Diana O'Donnell, Research and Processing
Related BusinessesMerchantWarehouse.com. Inc.
Number of Employees
CREDIT CARD PROCESSING SERVICE ELECTRONIC EQUIPMENT & SUPPLIES CREDIT CARD & OTHER CREDIT PLANS-EQUIPMENT & SUPPLIES Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)
Products & Services
Capital Bankcard offers the following product(s): Credit Card Processing Software, Credit Card Processing Terminals, Pin Pads
Hours of Operation
|M||:||9:00 AM - 9:00 PM|
|T||:||9:00 AM - 9:00 PM|
|W||:||9:00 AM - 9:00 PM|
|Th||:||9:00 AM - 9:00 PM|
|F||:||9:00 AM - 9:00 PM|
Method(s) of PaymentVisa
Service AreaCapital Bankcard provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARSHALL ISLANDS , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , NORTHERN MARIANA ISLANDS , OHIO , OKLAHOMA , OREGON , PALAU , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Industry TipsMinimum Charges On Credit Cards Unauthorized Credit Card Billing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview