BBB Business Review
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BBB Accredited Business since
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Cayan develops and offers secure, award-winning payment processing solutions and merchant account services to developers, ISVs, VARs and merchants nationwide. The business states they help thousands of merchants to securely process all forms of electronic payments including credit, debit, EBT, rewards and gift cards, and checks using any payment processing device. Cayan also enables merchants achieve and maintain PCI compliance.
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A BBB Accredited Business since
BBB has determined that Cayan meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cayan include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 168 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||59|
|Total Closed Complaints||168|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||47|
Type of Entity
Business ManagementMr. Henry Helgeson, Co-CEO Ms. Diana O'Donnell, Research and Processing
Related BusinessesCapital Bankcard
Number of Employees
CREDIT CARD – MERCHANT SERVICES CREDIT CARD & OTHER CREDIT PLANS-EQUIPMENT & SUPPLIES CREDIT CARD & OTHER CREDIT PLANS Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)
Alternate Business NamesMerchant Warehouse
Industry TipsConsumer Credit Unauthorized Credit Card Billing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview