Find us on Google+
Text Sizesmall medium large

BBB Accredited Business since

Cayan

Phone: (800) 941-6557 Fax: (617) 595-4043 1 Federal St Fl 2, Boston, MA 02110 View Additional Email Addresses http://cayan.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Cayan develops and offers secure, award-winning payment processing solutions and merchant account services to developers, ISVs, VARs and merchants nationwide. The business states they help thousands of merchants to securely process all forms of electronic payments including credit, debit, EBT, rewards and gift cards, and checks using any payment processing device. Cayan also enables merchants achieve and maintain PCI compliance.

Request a Quote

Request a Quote from Cayan


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cayan meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cayan include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 163 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

163 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 29
Billing/Collection Issues 72
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 57
Total Closed Complaints 163

Customer Reviews Summary Read customer reviews

48 Customer Reviews on Cayan
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 46
Total Customer Reviews 48

Additional Information

BBB file opened: January 25, 2002 Business started: 01/01/1998 in MA Business incorporated 01/03/2000 in MA
Type of Entity

Corporation

Business Management
Mr. Michael Gavin, SVP, Sales Ms. Sandra Hasick, Research and Processing Representative Mr. Henry Helgeson, Co-CEO Ms. Ran Beng, Complaint Handler
Contact Information
Customer Contact: Ms. Ran Beng, Complaint Handler
Principal: Mr. Michael Gavin, SVP, Sales
Principal: Ms. Sandra Hasick, Research and Processing Representative
Principal: Mr. Henry Helgeson, Co-CEO
Related Businesses
Capital Bankcard
Number of Employees

220

Business Category

CREDIT CARD – MERCHANT SERVICES CREDIT CARD & OTHER CREDIT PLANS-EQUIPMENT & SUPPLIES CREDIT CARD & OTHER CREDIT PLANS Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)

Alternate Business Names
Merchant Warehouse
Industry Tips
Consumer Credit Unauthorized Credit Card Billing

Customer Review Rating plus BBB Rating Summary

Cayan has received 4.43 out of 5 stars based on 48 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.