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Description

American Consumer Credit Counseling (ACCC) is a non-profit 501(c)3 organization. The business offers credit counseling, debt management and finacial education to consumers nationwide.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Consumer Credit Counseling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for American Consumer Credit Counseling, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

15 Customer Reviews on American Consumer Credit Counseling, Inc.
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 15

Additional Information

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BBB file opened: October 19, 2007 Business started: 01/01/1991 in MA Business incorporated: 09/17/1992 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Vermont Department of Banking, Insurance, Securities & Health Care Administration
89 Main Street, Montpelier VT 05602-3101-3101
http://www.dfr.vermont.gov/
Phone Number: 802-828-3301
Fax Number: 802-828-3306
BISHCA.BnkConsumer@state.vt.us
The license number is DA 16.

Rhode Island Department of Business Regulation
1511 Pontiac Ave, Cranston RI 02920-4232
http://www.dbr.state.ri.us
Phone Number: (401) 462-9500
Fax Number: (401) 462-9532
The license number is 20051926DM.

Massachusetts Division of Professional Licensure
1000 Washington Street, Boston MA 02118
http://www.state.ma.us/reg
Phone Number: (617) 727-3074 or Consumer Line: (617) 727-7406
Fax Number: (617) 727-1944
The license number is 913275.

Type of Entity

Corporation

Business Management
Ms. Donna M. Conley, Vice President Mr. Steven R. Trumble, CEO Ms. Tracey Macomber, Quality Assurance Manager
Contact Information
Principal: Ms. Donna M. Conley, Vice President
Customer Contact: Ms. Tracey Macomber, Quality Assurance Manager
Principal: Mr. Steven R. Trumble, CEO
Number of Employees

150

Business Category

CREDIT & DEBT COUNSELING SERVICES All Other Nondepository Credit Intermediation (NAICS: 522298)

Method(s) of Payment
Personal Check
Cashiers Check
Money Order
Automatic Bank Withdrawal
Alternate Business Names
ACCC
Licensing

As a non-profit financial education and credit counseling organization, ACCC is mandated to comply with all state and federal laws. In order to conduct business as a legal entity, ACCC must have a Certificate of Authority to do business within a state. ACCC has attained a Certificate of Authority in all 50 states as issued by the Secretary of State including the District of Columbia. ACCC is licensed in every state where it is required.

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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