top

BBB Business Review Reliability Report for
American Consumer Credit Counseling, Inc.

A BBB Accredited business since 6/30/2009

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

Back to Top
ID: 103566
Business Name:
Business Address: 130 Rumford Avenue
Suite 202
Auburndale, MA 02466
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 1/1/1991
Type of Entity: Corporation
Incorporated: 1992 in MA
Principals:
Steven R. Trumble, CEO
Donna M. Conley, Vice President
Customer Service Contact:
Tracey Macomber, Quality Assurance Manager
Number of Employees: 113
Phone Number:
(800) 769-3571
Fax Number:
(617) 663-6501
Email Address:
Method(s) of Payment Accepted: Personal Check
Cashiers Check
Money Order
Automatic Bank Withdrawal
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 6/30/2009
Type of Business:
CREDIT & DEBT COUNSELING SERVICES
Website Address:


BBB Rating

BBB Rating

Back to Top

Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings.

Business Management

Mr. Steven R. Trumble , CEO
Ms. Donna M. Conley , Vice President
Ms. Tracey Macomber , Quality Assurance Manager

BBB Accreditation

This business has been a BBB Accredited Business since June 2009. This means it supports BBB's services to the public and meets our BBB accreditation standards.


What BBB Accreditation means to American Consumer Credit Counseling, Inc.

What BBB Accreditation Means

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Feedback to BBB

If you believe any of the factual information in this Reliability Report should be updated, removed or added to, please click here.

Please take our Quick Survey about the format/readability of the BBB Business Review Reliability Report.

Customer Complaint History

Customer Complaint History

Back to Top

When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 6 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 6 complaint(s) closed in the last 36 months, 1 was closed in the last 12 months.

These complaints concerned:

1 regarding Credit, Billing or Collection Issues
2 regarding Customer Service Issues
1 regarding Sales Practice Issues
2 regarding Service Issues

These complaints were closed as:

3 Administratively Closed
3 Resolved


 

Positive Customer Feedback

Positive Customer Feedback

This Business has 1 Excellent & 0 Good compliment(s) in the last 36 months.

 

Licensing

Licensing

Back to Top

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Maine Department of Professional & Financial Regulation

Rhode Island Department of Business Regulation

Vermont Department of Professional Assistance

As a non-profit financial education and credit counseling organization, ACCC is mandated to comply with all state and federal laws. In order to conduct business as a legal entity, ACCC must have a Certificate of Authority to do business within a state. ACCC has attained a Certificate of Authority in all 50 states as issued by the Secretary of State including the District of Columbia. ACCC is licensed in every state where it is required.

Products & Services

American Consumer Credit Counseling (ACCC) is a non-profit 501(c)3 organization. The business offers credit management education and debt counseling to consumers nationwide.

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 103566

Report as of: 2/8/2010
Copyright © 2010 Better Business Bureau®, Inc. serving Eastern Massachusetts, Maine, Rhode Island and Vermont