BBB Accredited Business since
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American Consumer Credit Counseling (ACCC) is a non-profit 501(c)3 organization. The business offers credit counseling, debt management and finacial education to consumers nationwide.
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A BBB Accredited Business since
BBB has determined that American Consumer Credit Counseling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Reviews are not used in the calculation of the BBB Rating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Massachusetts Division of Professional Licensure
1000 Washington Street, Suite 710, Boston MA 02118
Phone Number: (617) 727-3074 or TTY: (617) 727-2099
Fax Number: (617) 727-1944
The number is 913275.
Type of Entity
Business ManagementMs. Donna M. Conley, Vice President Mr. Steven R. Trumble, CEO Ms. Tracey Macomber, Quality Assurance Manager
Number of Employees
CREDIT & DEBT COUNSELING SERVICES All Other Nondepository Credit Intermediation (NAICS: 522298)
Hours of Operation
|M||:||9:00 AM - 11:30 PM|
|T||:||9:00 AM - 11:30 PM|
|W||:||9:00 AM - 11:30 PM|
|Th||:||9:00 AM - 11:30 PM|
|F||:||9:00 AM - 8:00 PM|
|S||:||10:00 AM - 6:00 PM|
Method(s) of PaymentPersonal Check
Automatic Bank Withdrawal
Service AreaAmerican Consumer Credit Counseling, Inc. provides their services in ALABAMA, ALASKA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, OREGON, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING.
Alternate Business NamesACCC
BBB Program Participation
BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
As a non-profit financial education and credit counseling organization, ACCC is mandated to comply with all state and federal laws. In order to conduct business as a legal entity, ACCC must have a Certificate of Authority to do business within a state. ACCC has attained a Certificate of Authority in all 50 states as issued by the Secretary of State including the District of Columbia. ACCC is licensed in every state where it is required.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview