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Eastern Massachusetts, Maine, Rhode Island and Vermont

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Description

Maven Enterprises Inc, DBA Costumes Inc, is an international year-round retailer of costumes and costume accessories. The company offers non-profit discounts, quantity discounts, APO shipments.  Same-day shipments are available for orders received before noon.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

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Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Costumes, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 10, 2006 Business started: 01/01/1997 in MA Business incorporated: 05/20/1999 in MA
Type of Entity

Corporation

Business Management
Ms. Cheryl Rubenstein, President
Contact Information
Principal: Ms. Cheryl Rubenstein, President
Customer Contact: Ms. Jennefer Statham, Customer Service
Number of Employees

12

Business Category

COSTUMES-MASQUERADE & THEATRICAL COSMETICS & PERFUMES-RETAIL WIGS & HAIRPIECES THEATRICAL & STAGE LIGHTING EQUIPMENT PARTY SUPPLIES

Method(s) of Payment
Visa
MasterCard
American Express
Discover
Debit Card

Refund and Exchange Policy
Costumes Inc states that their return/exhange policy is as follows; We accept returns on all items* we sell.All returns are issued a store credit of 110% of the cost of your order less shipping for up to 60 days. Our goal is for you to have a happy experience with our company and to return to us for future purchases. We've made it easy for you to return items if you're not happy with your order. We want you to return to us for your future costume needs and as an incentive we give you back 110% of your purchase costs in a gift certificate that you can sell or gift that is good for 3 years.Cash Refund Guarantee OptionWould you prefer a refund to your card over a store credit? Try our money back guarantee. At checkout choose our no hassle refund. For 5% of the value of your order you can ensure the receipt of a refund to your credit card instead of a store credit. If you return your purchase within 7 business days we will refund the cost of your order less shipping and a 10% restocking fee.Planning to purchase a different size or style immediately? Just place a new order and upon receipt of the returned product and verification that an exchanged order was placed a credit will be issued to your card for the original item/s cost.Due to the seasonality of our business during the month of October returns must be post marked within 48 hours of receipt of purchase. Both our 60 day store credit return policy and our 7 day refund policy are not valid unless return is shipped within 48 hours of receipt. There are no exceptions to this rule.Product must be returned in original packaging with all pieces included. Items in blister packs must be unopened. No seals can be broken on packaging, wigs should be unworn with packages unopened, teeth and fangs must be unopened, and shoes should have no wear marks on soles. Costume bags should not be torn or damaged. Costumes should be neatly folded with all parts included in original costume bag with costume insert included. Perfume, body odor and cigarettes smells, hair (both human and animal), stretched seams or other signs of wear are grounds for refusing a return.Any returns not meeting the above conditions will not be accepted. Damaged, used, unpackaged, ripped packaging or unsealed items will not be accepted. Customer will be contacted once asking if they would like us to return the product to them at their cost. If we do not receive a response within 3 business days the items will be donated to charity where possible or destroyed.*Returns over $500.00 and/or have quantities of 6 or more pieces will receive a refund to their card less shipping and 20% restocking fee. Or they may opt for our no hassle refund guarantee.** Refunds for exchanges, store credits for returns, and no hassle refunds are issued within 14 days of return. Expect delays in processing of up to an additional 14 days during the month of October.
Alternate Business Names
Costumesinc.com Maven Enterprises, Inc.
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According to information in BBB files, it appears that this business is no longer in business.