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Perfume Loft

Phone: (855) 727-3860 Fax: (401) 519-6575 1010 Reynolds Road, Chepachet, RI 02814 http://www.perfumeloft.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Perfume Loft include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Perfume Loft
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 2
Negative Experience 3
Total Customer Reviews 12

Additional Information

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BBB file opened: August 17, 2009 Business started: 01/28/1998 in RI Business incorporated: 11/03/2002 in RI
Type of Entity

Corporation

Business Management
Mr. Todd Kopka, Principle
Contact Information
Customer Contact: Mr. John K, Customer Service Manager
Principal: Mr. Todd Kopka, Principle
Number of Employees

23

Business Category

COSMETICS & PERFUMES-RETAIL

Products & Services

Perfume Loft offers the following product(s): Cologne, Perfume

Method(s) of Payment
Visa
MasterCard
American Express
Discover
Refund and Exchange Policy
The business states their refund and exchange policy is as follows:

No returns accepted after 30 days of sale date. Returns received after 30 days will be refused and
returned to you at your cost. If we do take your return after 30 days from sale date there will be a 25% restocking fee.

You may return any unopened merchandise in its original condition within 30 days of sale date. We do not offer exchanges. You will receive a full refund less actual shipping charges and a 10% restocking fee.

Due to the nature of skincare, hair care and unboxed products, we do not offer refunds or exchanges on these items. This includes perfume/cologne sets with body lotion, shower gel or after shave gel.

Please make your selections carefully. Any merchandise that is opened, sprayed, damaged or not in its  original condition or packaging is not returnable. This also includes opening the cellophane wrapping on the perfume/cologne box. Please do not send items back that are not in new condition. If we do receive merchandise that is not in its original condition it will be refused and returned to you at your cost.

Return shipping cost is your responsibility and will not be refunded. If shipping was free for your order actual shipping charges will be deducted from the credit we apply to your credit card.

Refused, Unclaimed or otherwise undeliverable items are subject to a minimum service charge of 10% and shipping charges of $5.99 or actual shipping cost.

Please allow 14 business days to process your return request.

It is strongly suggested that your return be sent VIA a traceable insured delivery service. (USPS, UPS, Fedex). Item received not in their original condition or broken will not be considered for credit. Upon request these items will be returned at your expense.

RETURNS ARE ACCEPTED AT THIS
ADDRESS:
Shipping - Returns
1010 Reynolds Road
Chepachet, RI 02814

PLEASE INCLUDE THE FOLLOWING
INFORMATION:

• Name and Address
• E-mail Address
• Telephone Number
• Reason for Return
• Original Order Number

CANCELLATIONS:

Once an order has been submitted we are unable to guarantee we can cancel or modify your order. We use an automated ordering system that does not allow us to cancel or modify orders once the order is in the wharehouse. Cancelled orders are subject to a $2.75 fee and 3.5% fee of order total to cover the cost of credit card processing.

CLAIMS & DEFECTIVE PRODUCTS

Claims for non receipt or incorrect items must be received within 14 days of order date. Claims for damaged products must be received within 3 business days of receipt. Please save damaged products and original delivery package as it may have to be inspected by the Carrier. We may require the items to be returned to us at our option. If you feel you have received a defective product we will be happy to replace the product for you upon receipt of the defective product by us. Please contact us for a return shipping label.
Defective products are not eligible for refunds. We offer exchanges for the same product only. If you do not want a replacement it is your responsibility to send the product back to us. We will not issue a return tag if you do not want an exchange for a non defective product. If the product is found to be defective we will refund you reasonable shipping cost back to us. If the product is found not to be defective we will not refund the cost of return shipping. In addition, you will be charged a 25% restocking fee or the item may be returned to you at your expense. Please do not indicate a product is defective if you just do not like the product.

If you choose to have your item gift wrapped in may come in a gift box or bag. In addition the design and color may be of our choosing. Picture of products may differ slightly and are used for informational purposes only. Manufactures update their packaging often so the picture may be slightly out of date.
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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