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BBB Business Review

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Description

Quality Insulation is a building products company specializing in installation of insulation (batt, blown, rigid, spray foam, BIBS & cellulose), ventilated shelving, seamless gutters & downspouts, zero-clearance fireplaces, and garage doors.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Quality Insulation & Building Products, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Quality Insulation & Building Products, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Quality Insulation & Building Products, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 03, 1995 Business started: 01/01/1993 in ME Business incorporated 01/01/1993 in ME
Type of Entity

Corporation

Business Management
Mr. Jerry Brown, Division Manager Mr. Bruce G. Hathaway, Manager
Contact Information
Principal: Mr. Jerry Brown, Division Manager
Principal: Mr. Bruce G. Hathaway, Manager
Number of Employees

24

Business Category

INSULATION CONTRACTORS-COLD & HEAT Drywall and Insulation Contractors (NAICS: 238310)

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
Refund and Exchange Policy
The business states that their refund policy is they will return or refund any money that has been put down as a deposit if the consumer can not wait to have work done.
Industry Tips
27 Questions For Home Owners Hiring an Insulation Contractor Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Quality Insulation & Building Products, Inc. has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.