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BBB Business Review

BBB
PO Box 51547, Boston, MA 02205
Principal: Mr. Justin Dangel, CEO
Customer Contact: Mr. Daniel A Weaver, VP, Insurance Products
Auto Insurance Home Insurance Home Security Life Insurance

BBB Accredited Business since

Consumer United

Additional Locations

Phone: (617) 482-4700 PO Box 51547, Boston, MA 02205 View Additional Email Addresses http://www.consumerunited.com

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Description

Consumer United is an online consumer group focused on saving members money off of cost-of living expenses through negotiating group discounts and advice.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Consumer United meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to determine how long this business has been operating. BBB made two or more requests for background information from the business. BBB has not received a response from business and/or has not been able to verify information received from business.

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 26

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Consumer United
See Trends in Complaints on Consumer United

Customer Reviews Summary Read customer reviews

40 Customer Reviews on Consumer United
Customer Experience Total Customer Reviews
Positive Experience 34
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 40

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Consumer United

Additional Information

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BBB file opened: October 24, 2007 Business started: 01/01/2006 in DE Business incorporated: 05/03/2007 in DE
Type of Entity

Corporation

Business Management
Mr. Justin Dangel, CEO Mr. Daniel A Weaver, VP, Insurance Products
Contact Information
Principal: Mr. Justin Dangel, CEO
Customer Contact: Mr. Daniel A Weaver, VP, Insurance Products
Number of Employees

100

Business Category

CONSUMERS COOPERATIVE ORGANIZATIONS

Products & Services

Consumer United offers the following product(s): Auto Insurance, Home Insurance, Home Security , Life Insurance

Alternate Business Names
Consumer United, LLC
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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