BBB Accredited Business sinceAdditional Locations
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American Student Assistance Corporation is a private, federally funded, non-profit organization that helps students and their families manage higher education debt.
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A BBB Accredited Business since
BBB has determined that American Student Assistance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Student Assistance include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 27 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||27|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Paul Combe, President & CEO Mr. Michael Finn, Executive Vice President & COO Ms. Karen Mahoney, Complaint Handler Ms. Lauren Rolfe, Vice President of Human Resources
Number of Employees
EDUCATIONAL FINANCING COLLEGE PLANNING Educational Support Services (NAICS: 611710)
Alternate Business NamesMassachusetts Higher Education Assistance Corporation
BBB Program Participation
BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview