BBB Business Review
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BBB Accredited Business since
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American Student Assistance Corporation is a private, federally funded, non-profit organization that helps students and their families manage higher education debt.
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A BBB Accredited Business since
BBB has determined that American Student Assistance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for American Student Assistance include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 26 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||26|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Business ManagementMr. Paul Combe, President & CEO Mr. Michael Finn, Executive Vice President & COO Ms. Karen Mahoney, Complaint Handler Ms. Lauren Rolfe, Vice President of Human Resources
Number of Employees
EDUCATIONAL FINANCING COLLEGE PLANNING Educational Support Services (NAICS: 611710)