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In Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review

BBB Accredited Business since

Network Technology Academy Institute

Additional Locations

Phone: (617) 628-0277 Fax: (617) 628-0598 View Additional Phone Numbers 20-40 Holland Street Suite 402, Somerville, MA 02144


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Network Technology Academy Institute (NTAI) are Cisco Partners and offer Cisco Training in Cisco Certified Network Administration (CCNA), Cisco Certified Security (CCSA), Cisco Certified Voice (CCSV), Cisco Certified Wireless (CCSW) and Cisco Certified Network Professional (CCNP).   They business also is a Microsoft Partner and offers training in Microsoft Certified Technician (MCT) and in Microsoft Certified IT Professional (MCITP).  The business teaches Adobe Web Design, Photoshop, Illustrator, Flash and Fireworks  Since they have an Adobe Partnership they are eligible to teach upper level Adobe programs with both qualified instructors here at NTAI and with our consultant who writes certification exams for Adobe.  The business states it has been teaching Comp Tia  A+ and Network+ for over 10 years.  They also teach Linux, Computer basics and Microsoft Office. The programs run from 10 to 48 weeks.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Network Technology Academy Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Network Technology Academy Institute include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Network Technology Academy Institute
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 04, 2009 Business started: 01/01/2001 in MA Business incorporated: 12/16/2003 in MA

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Education
75 Pleasant Street , Malden MA 02148-5023
Phone Number: 781-338-3300 or TTY: 800-439-2370
Fax Number: 617-388-3394

Massachusetts Department of Education: Office of Certification
75 Pleasant Street , Malden MA 02148-9140
Phone Number: (781)338-3000 or TTY:(800) 439 2370
Fax Number: 781-388-3391

Type of Entity


Business Management
Mr. Axell Emmanuel, President Ms. Mary Gileece, Director
Contact Information
Principal: Mr. Axell Emmanuel, President
Customer Contact: Ms. Mary Gileece, Director
Number of Employees


Business Category


Products & Services

Network Technology Academy Institute offers the following product(s): A+, Adobe 1, Adobe 3, Adobe for CS5, Cisco Administration CCNA, Cisco Professional CCNP, Cisco Security Administration (CCSA), Cisco Voice (CCSV), Cisco Wireless (CCSW), Com Tia A+, Com Tia Network +, Linux, Microsoft Certified IT Professional, Microsoft Certified Technician, Microsoft Office

Method(s) of Payment
American Express
Payment Agreements
Funding from State or Federal Government
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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